Question about Canon MX700 Office All-In-One InkJet Printer

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I am getting a "fax output error" message on my printer/fax/scanner. It seems to be asking for paper. However, I see only one place to put paper in.

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Enter paper in the FRONT LOADER then press OK - presto!

Posted on Dec 14, 2011

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I've been having this same problem for months now and have been unable to find a solution. At some point in the past it failed to print a fax transmission report, and now it keeps insisting periodically for me to load paper so it can print. However, paper is loaded but the fax mode seems unable to feed it. I've unplugged the printer for a week and then reconnected it, but the error reappears periodically.

Posted on Sep 19, 2010

  • haleyhearing
    haleyhearing Aug 11, 2012

    I have this too. I never use faxes either. I made sure my dafault printer was the printer and not fax option. Mine has been like this for a year now. I just turn it off before printing, then turn it back on and I have a window of a few minutes. If I stop printing, it reverts back to fax mode again. Very annoying. I have tried holding the ok button, then stop/cancel. This clears the code momentarily also, but it comes back eventually.

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Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.

If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes successfully or you can put paper in the cassette tray...



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If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes sucessfully or you can put paper in the cassette tray...



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Please try this and let me know how it goes

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
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  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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2. If the error continues to appear, the machine may have a mechanical problem.
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