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HI, ON MY DELL COMPUTER W/MC AFEE WHEN I WENT TO TURN IT ON, ALL I GET IS THE SCREEN WITH DELL ON IT, NO ICONS, START ETC. IS THERE A WAY TO GET THE PROGRAMS TO OPEN? THANKS, TOM.

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  • Tom Allert Sep 16, 2010

    HI, IS THERE A EASIER WAY, I'M NOT THAT COMPUTER SMART? THANKS,TOM.

  • Tom Allert Sep 16, 2010

    AFTER READING SOME OF THE REVIEWS IT SEEMS THAT THERE MUST BE AN EASIER SOLUTION, WOULD REMOVING THE BATTERY WORK? ALSO WHAT CAUSES THIS TO HAPPEN? THANKS, TOM.

  • Tom Allert Sep 16, 2010

    I'LL TRY THAT. ALSO, WHAT CAUSES THIS TO HAPPEN? THANKS,TOM.

  • Tom Allert Sep 16, 2010

    TO TRY AND ANSWER YOUR QUESTION, WHEN TURNED ON IT STARTS BUT ONLY SHOWS THE DELL NAME, I CAN'T GET INTO ANY PROGRAMS, NO ICONS ETC. HITTING F-KEYS DOESN'T HELP.

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I want to make sure that I understand the problem correctly. Your computer is not booting into windows? Or does it boot into windows but there are no icons and start bar? You will need to boot into safe mode, or open the boot options. try hitting f8 several times when the computer is first starting up. Then I would try choosing, booting to last known good configuration. If you can't even access that menu by hitting f8, you will need to use a windows disc and boot from the cd rom and do a repair of the installation.
Thank you,
Lee

Posted on Sep 16, 2010

  • Lee A.
    Lee A. Sep 16, 2010

    Windows can get corrupted many ways and cause this problem. Then your only viable solution is to enter the bios change the boot order to boot to the cd-rom first, insert the corresponding windows disk for the version of windows you have then do a repair installation. When you find this information helpful please take a moment to accept/rate it accordingly.
    Thank you,
    Lee

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  • Master
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Hi Tom!
If I understood you correctly, you're describing a well known situation, often referred as Black Screen Of Death, or KSOD.
I'm guessing you have a Windows Vista or Windows 7 installed on your computer... so, to fix your problem, kindly follow the instructions here.
(*It states Windows Vista but it works for Windows 7 as well!)

If you need any further assistance, or I'm way out of topic - please let me know so I could be more of assistance!

Good luck,
Ran.

Posted on Sep 15, 2010

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Posted on Jan 02, 2017

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