Question about Samsung Prostar 816 Phone

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Headset What headset can I purchase that is compatible with the prostar 816?

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Hi, we always use the plantronics headsets for price and reliability,

Posted on Jul 18, 2011


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How do you turn the ringer off on a prostar 816?

Hi, you can set Do Not Disturb on the prostar 816 by dialling 401, to take off Do Not Disturb dial 400, leave the handset down when doing this, a softkey can also be programmed as a DND key if this makes life easier. I have uploaded a video for you to look at, there are lots more on YouTube search abbeytel, or visit Hope this helps.

Dec 14, 2010 | Samsung Prostar 816 Phone

1 Answer

Trying to make a conference call from the conf speaker (using the flash button) calling two outside lines.

Once you start using the Conference key on the Prostar 816 you will find it really easy to use, and very helpful! I have uploaded a training video for you to watch, other prostar 816 clips are available on Youtube searching for abbeytel. Visit for written copies.

Nov 22, 2010 | Samsung Prostar 816 Phone

1 Answer


It's not called a Prostar in the UK but is known as the Samsung DCS 816. The follow clip will show you how to add to the system speed dial directory. But you can find 60+ handy clips at

Nov 11, 2010 | Samsung Prostar 816 Phone

1 Answer

Set up MOH

Hi the samsung prostar has a comfort tone when on hold, which is basically a beep which just lets callers know that their call hasn't been dropped, in order to get music you have to purchase an external MP3 player which then needs a telecoms engineers to program to the system, Sorry if this is not very helpful to you, however I have posted you a samsung prostar 816 training video, there are more of these on Youtube covering lots af topics which might be of help to you in the future. Or visit www.abbeytelecom .com for further assistance.

Aug 26, 2010 | Samsung Prostar 816 Phone

1 Answer

How do we reset our ring back time and our headset to where we use the speaker button to pick up and hang up

To change the hold recall timer on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
The code for hold recall is #52
enter in your hold recall time in sec. and in a 3 digit format. i.e. 30 seconds = 030 a minute and a half is 090 and so on.
press # when finished
For the headset opperation, with the hanset on hook dial #09 then dial 1 to turn on the headset and turn off the handset (0 to turn on the headset and turn off the headset) then dial # to save your selection.

May 19, 2010 | Samsung Prostar 816 Phone

1 Answer

How do hook up a caller ID box to a Prostar 816+.

Unfortunately, The prostar system was not compatible with CLID. The next best thing you can do is to have the telephone line(s) that have CLID extended to where the phone is located and plug in your box(es) directly into the telco line.

Dec 17, 2009 | Samsung Prostar 816 Phone

1 Answer

Caller ID?

No. I think the Prostar was mid 1990's manufacture. It was replaced with the 50si and DCS family. IIRC the 816 phone is not compatible or ugradable to any of the newer product.


Sep 08, 2008 | Samsung Prostar 816 Phone

1 Answer

On hold Music

On the Prostar 816 the MOH is connected to the BK-OR/OR-BK wires of the Female connector on the Base Champ Connector. You will need to connect the Headset jack connector to this location, that means cutting off the headset/ear piece from the wire and terminating it to the BK-OR pair of wires. Then MMC 309 and 408 are used to program the music on hold source to the stations and trunks.

Apr 11, 2008 | Samsung Prostar DCS-24B-LCD Corded Phone

1 Answer

Some of the buttons don't work and the Hold function doesn't work

The Prostar 816 phone system can only use Prostar 816 phones. There is a rare larger Prostar system that can use other Prostar phones along with the 816 but typically was only installed in situations where more than 16 phones were needed. If you are looking at non-prostar phones like the Samsung DCS 12 then they certainly will not work.

Oct 20, 2007 | Samsung Prostar 816 Phone

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