Just got this Datamax E-4203 and attempted to print. It did not print but the label did come out a bit at each attempt. Everything is installed correctly as far as I know. When I went to print a test page I was successful. Does anyone know what the issue could be?
We are currently using a specific program with this printer.
Check to see that the label sensor is over the gap in the label. It is just under the head on the right hand side.
You might also have the unit configured incorectly. If you go to the Datamax site, you can download the printer config program, It is easier to use than trying to push the buttons in the correct order to configure the printer.
Also use at least a 6" long label, and print the config file to see if you are set correctly for gap mode if using die cut stock.
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I doubt the sensors would have anything to do with only printing half a label. I'm not familiar with the E-class series of printers, but the common causes of that problem that I've seen before with the larger M & I class printers can be:
1) A piece of label or ribbon is stuck on the printhead.
2) The printhead is not seating properly on one side, causing the printhead to be too far away from the label & platen roller to apply enough pressure in order to print.
3) A printhead cable is not seated fully somewhere and not supplying the signals properly to that half.
4) The main logic board is bad.
5) The printhead is bad.
6) There is a software problem or label configuration setting that needs to be corrected that controls the print width.
1. The printhead in your printer might be scratched (evidenced by thin white streaks through your print). This is common, and the most likely cause. Printhead must be replaced. 2. Material might be stuck on your printhead (usually evidenced by wide white streak vertically through print). Printing surface of printhead can be cleaned with rubbing alcohol and cotton ball. 3. The ribbon might be wrinkling due to uneven tension, producing intermittent diagonal streaks in your print. This is somewhat common, but doesn't fit your description as well as 1 & 2 above. Mechanical adjustment and/or proper media loading solves ribbon wrinkles. 4. Poor pressure and/or printhead alignment. Evidenced by grainy, light or no print on one side or the other of the media. This is somewhat common, but doesn't fit your description as well as 1 & 2 above. Mechanical adjustment solves printhead pressure and alignment issues.
If you are changing length(feed length) you may have to recalibrate the printer . Also ensure that your print format is the correct length for the stock. You can look at the setup of the printer using the datamax-oneil printer configutation program, or if it is using IP connection, you can go directly to the internal web page for set up. make the cal length 3 times the label length, or leave at the default value.
IF YOUR PRINTER IS DMX -E-4203 THEN YOU HAVE TO FOLLOW THE CALIBRATION PROCEDURE :(1)TURN OFF THE PRINTER PRESS FEED BUTTON SIMULTENIOUSLY (2) THEN TURN ON THE PRINTER & RELEASE THE FEED BUTTON WHEN PUASE LIGHT GOES OFF.(3)THEN PRESS FEED BUTON YOU WILLGET ONE LIST(4) YOU WILL GET ONE LIST ABOUT ALL THE FUNCTION FIND THE CALIBRATION PROCEDURE IT WILL DO AUTO - CALIBRATION(5) YOU HAVE TO SELECT NO.20OPTION NAMED AS STOP LOCATION SET THAT LOCATION TO COVER POSITION .AFTER ALL THE PROCEDURE WILL HAPPEN JUST TURN OFF THE PRINTER &TURN ON & PLEASE REPLY ME ON MY EMAIL ABOUT THIS