When you say generic cartridges, are you referring to 'compatibles' that you purchased on-line? If so, you are rolling the dice with those since often they can easily suffer internal micro-electronic malfunctions - sorry no money back guarantee with those. It is suggested you purchase new HP OEM (genuine) cartridges, use them and then go get them refilled at either Costco (most USA/Canada locations) or Fry's Electronics (all locations)...you'll save ~50% on the cost when refilling. Anything goes wrong you can bring them back. :-)
With respect to your current 'generic' cartridge problem, you can validate the HP74/75 cartridge's electrical health by running the
'Tap 41' diagnostics test report. Refer to video procedure on how to activate and read the service test report for your C5580 printer: http://inkjet411.com/?page_id=536
Letter/A4-size paper into paper feed tray.
2. If any
lights are blinking, first press Cancel to attempt to clear.
and HOLD the Cancel button, press Ok button once.
'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is
'uiaux service' menu, click the Right Arrow until Special Reports menu is
Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41'
is displayed. Use the Left Arrow if you need to decrease numerical count.
Ok. Within one minute the Tap 41 diagnostic test report should be initiated and
print (whether ink cartridges are good or not, i.e. this is a forced print
test). See following 4 paragraphs (or video) on how to interpret diagnostic
--- Providing the color cartridge is partially
functioning the Tap 41 diagnostic test print will be printed (this is a forced
service print test which is mainly used for the evaluation of ink cartridge
electrical health). A good HP 75/75XL color cartridge should display 600 good
nozzles, while a good HP 74/74XL black ink cartridge should show 672 good
nozzles. If the results yield anything different then the ink cartridge is
likely damaged and will need to be replaced. Refer to video on how to read the
For more information on refilling your HP74/75 cartridges or general printing problems, please visit Inkjet411:http://www.inkjet411.com