Question about SanDisk Sansa m240 MP3 Player

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My PC and my MP3 Player aren't speaking to each other!

I have a SanDisk Sansa, Model M240. I use Windows Media Player to load songs onto my mp3 player. It has always worked great, until the other night. I plugged in my player and I got a low "dong dong dong" sound instead of the happy "dung ding" sound. My computer keeps asking me to plug in my MP3 player. I've tried all the USB ports. It works fine on my husband's computer. The software that came with it doesn't have anything but info on it.

Any help would be appreciated.

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  • Anonymous May 18, 2008

    I cannot delete and record songs form my computer in the device

  • Hepzibuh May 30, 2008

    Nope. My MP3 player works....it won't communicate with my computer any longer. So, I can't open Windows Media Player and choose to reformat my player because it doesn't recognize my player. The download is for a different model. Holding the buttons down that the instructions suggest doesn't do anything on my player, and, even if it did, I wouldn't be able to do the next step because, as I said, my computer refuses to admit that my player is connected.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 28, 2008

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