Question about HP PhotoSmart C4385 All-in-One Printer

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Hi I have an HP Photosmart C4385 that I bought in Us some years ago using the cartridges 74 and 75. I'm living in Europe today and I bought the cartridges 350 and 351 since as mentioned in the lable is compatible to the C4385 but now I get the message error imcompatible print cartridges, how can I solve it?

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Contact HP. Your printer needs to be reset to work with the European cartridges. If your printer is no longer in warranty, check the warranty on your cartridges and contact HP for warranty support on your cartridges.
Here's a link to contact HP. http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us&product=3651156 This is a US link - you may want to start with www.hp.com/cposupport and after selecting your country / language, find a contact HP link.

I am an HP employee. I do not represent HP on this site.

Posted on Sep 15, 2010

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1 Answer

Can I use ink cartridge 94 and 97 for a C4385 HP photo smart printer?


Unfortunately no....the HP Photosmart C4385 printer uses HP 74/75 (or 74XL/75XL) ink cartridges. However, you can get your cartridges refilled at most Costco stores or any Fry's Electronics store at a fraction of the cost of a new ink cartridge.

For additional printer help or advanced HP printer diagnosis for you specific printer model, please visit Inkjet411:
http://www.inkjet411.com

Aug 29, 2013 | Office Equipment & Supplies

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Print cartridge(s) missing or not detected


Hi,

If you are getting Incompatible ink cartridge error and These cartridges were replaced a year ago, I think its time you call them once again. ( 1-800-474-6836 ) and report the issue. They will ask you for the Cartridge details like part # and expiry date on the cartridge.

Regards,
Sean

Dec 24, 2012 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

My hp photosmart c4385 all in one says the ink cartridge is not in but they both are


Try to take out cartridges and check the chip. Maybe it is grimy. Clear it with cotton buds soaked with ethyl alcohol or vodka or some strong alcohol. Clear also the connectors in the printer.
Put the cartridges back.
Good luck.

Aug 21, 2012 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

HP Photosmart Premium All-in-One Series 309a use of Printer Cartridges #364 (Europe) instead of #178 (Middle East). I brought my printer when I lived in the middle east approx 18 months ago. In the middle...


Hi

Well it is nothing but to change the region of the printer. hence remove all the cartridges and remove the power supply first.

1. Hold # & 9 key on the keypad
2. Connect the power back to the printer
3. It will say NVRAM init.
4. It will ask for the Region select what you want.
5. And continue to work

OR

Goto setup menu in printer and change the region.

Regards

Jul 30, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

How do you install the ink cartridges?


With the printer on, pull down the cartridge door (the front section above the paper tray). This puts the carriage on the right hand side. Remove the tape from the new cartridge without touching the copper area. With the HP logo up, push the cartridge slightly down and forward until it snaps in. The color cartridge goes in the left slot and the black goes on the right. Push firmly to ensure the cartridge is fully in place. Close the cover and press OK in response to the onscreen prompts. (Confirm installation and then align the cartridge.) If the test page come out correctly press OK at the status page (in the LCD menus).

Oct 05, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Blurry printing in a year old hp photosmart c4385, i've already cleaned the cartridges and realigned them. what else can i do other than replace the unit?


Look where the heads park when not printing, then make the heads go to center (cartridge changing procedure). Under the area where the heads park is a head cleaning pad that gets soaked with ink. Fish this pad out (wear rubber gloves) and squeeze the ink out as best you can. Try washing the ink out with soapy water, or use rubbing alcohol if the water won't touch it. Let dry, and reinstall as before. Run head cleaning process several times. Hope that helps.

Jul 16, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

HOW DO YOU USE THE hp PHOTOSMART c4385 SCAN FUNCTION?


Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.


Dec 05, 2008 | HP PhotoSmart C4385 All-in-One Printer

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