Question about HP Compaq Presario C769US Notebook

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My Compaq Presario C769US Notebook keeps freezing up. This just started after I tried to run a scan using Malware bytes anti malware program. I don't know if this caused the problem or something else happened. My wireless mouse a Logitech M350 freezes up and the whole computer becomes frozen. Any suggestions would be greatly appreciated.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

sandrew
  • 2961 Answers

SOURCE: Compaq Presario V2000 keeps freezing up

It could be something as simple as a corrupt graphics driver. If you have currently run a Windows update for hardware, there is a chance that a generic Windows driver has been installed and is not working correctly. Go to your task bar, as there is normally a graphics programme running enabling you to set the external monitor etc. If it's there and you have lost all the usual tabs for changing different properties, then the driver will need to be downloaded from your notebook manufacturer. If all in that looks ok then click Start>Run then type 'dxdiag' and hit enter and let windows do a diagnostic test on sound and video. If it's an intermitent problem, this is normally down to overheating, so check the vents around your fan and gently give them a hoover out. Failing all; keep an eye on your processor temperature, you can download allsorts of different free programmes that will run in your taskbar.

Posted on Jan 02, 2007

tom19511
  • 1601 Answers

SOURCE: HP Pavillion Programs freezing

Try running your virusscanner, adaware, scandisk and defrag in safe mode,
These should help you..Let me know
thanks

Posted on Mar 27, 2008

cgpatel1948
  • 258 Answers

SOURCE: compaq presario V2000 notebook freezes

Did you reset your BIOS? sounds like your usb is not configured properly

Posted on Jul 28, 2008

wildbear6
  • 192 Answers

SOURCE: touchpad won't work: due to virus?

go to the HP website and redown load the driver for the mini1000 notebook touch pad. chances are the driver is just corrupt.
safe mode uses just generic drivers.

Posted on Jan 03, 2010

parrotheadpc
  • 2600 Answers

SOURCE: computer shuts off in safe mode when trying to run scan

You are still infected. You need another computer to download the program to and then put it on a flash drive, then install the program on the infected computer with the flash drive and run it. Click on the link below for the program I use. You did not tell us what you already tried, but this program is good for disinfecting 95% of the nastyies out there. Intsll and let the program update. Run the quick scan only and when the scan is complete it will ask you to click on the "show results" button, do so and it will list all the infections on your system. Click on the "remove Selected" button, this will either delete, fix or quarentine the affected files.

http://www.filehippo.com/download_malwarebytes_anti_malware/

Posted on Jan 28, 2010

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My laptop only connects to the internet in safe mode


Boot into safe mode with networking. Download malware-bytes Run a full malware scan, remove any malware and reboot into normal mode. This may have fixed the issue. Failing this download super anti spyware and do the same with that tool. If both these tools come back virus free / do not fix the issue click on start, run. Type 'msconfig' into the box, hit enter. Half the startup items and reboot into normal mode. If you can access the Internet the software causing the problem is in the half of the startup items not running. Keep halving this half until you find the suspect software and remove it. ( no matter how big the number of startup items it will always take the same amount if halfing to narrow it down to one.

Apr 17, 2013 | HP Compaq Presario V2000 Notebook

Tip

How to Help Rid Your Computer of Malware and Viruses for Free


This tip will assist you in removing malware and viruses from your computer for free. The main thing to remember is that spyware and viruses are two different things. A computer virus is a computer program that can copy itself and infect a computer. Malware, short for malicious software, is programming (code, scripts, active content, and other software) designed to disrupt or deny operation, gather information that leads to loss of privacy or exploitation, gain unauthorized access to system resources, and other abusive behavior. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or
annoying software or program code. It is this type of program that gives you all those annoying pop-ups and will take you to web pages you don't want to go to.It's not uncommon these days for malware to blast right through a virus scanner, after all a virus scanner is looking for viruses, not malware. Below is a screenshot of an actual malware program masquerading as a virus scanner.

sduree.png


There are two excellent and FREE products that are very effective at removing viruses and malware when used together. The first is called Malware Bytes and it can be downloaded free from Download.com. The second is called CCleaner which will basically remove all the un-necessary cookies from your computer possibly left there by the malware program itself, It can also be downloaded at Download.com
They may not always work 100% because the malware programmers are always 1 step ahead of the anti-malware programmers and it may be the case that your computer has so many infections that it may be quicker and easier to back up your data and reinstall your operating system.
Malware Bytes Review http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol;1
Malware Bytes Download Link http://fileforum.betanews.com/download/Malwarebytes-AntiMalware/1186760019/1.
CCleaner Review http://download.cnet.com/ccleaner/?tag=mncol;1
CCleaner Download Link. http://www.piriform.com/ccleaner/download/standard

Download both programs and run them, Malware Bytes will tell you how many infected objects found if any, it will give you the option of removing them and of course you would want to. It will require a reboot. After that I would run CCleaner to remove any cookies left by the malware / virus. You may want to run CCleaner before you reboot after the Malware Bytes scan has finished.
Malware Bytes Infections Found Screenshot
sduree.jpg

CCleaner cookie remover screenshot
sduree_0.png
NOTE: some viruses / malware won't allow you to connect to the internet, in that case you will need to download the programs from an uninfected PC that is able to connect to the internet and save them on a USB drive then take them to the infected PC and install them from the USB drive.

NOTE: You may have to run the virus scan in safe mode by pressing F8 before windows starts up and then choosing "safe mode"

on May 06, 2011 | Computers & Internet

1 Answer

I got error 101 every time open other sites. The only site I can open is Facebook...if i try to open google or yahoo error 101 appears and connection interrupted appears too. have clear my cache,...


try downloading the anti malware bytes program... your computer might have been infected with a worm or spyware.... anti malware bytes will clear viruses or spywares. you can download it through www.downloads.com. search for anti malware bytes install it then perform a full scan which may take some time.... i have experienced the same issue and resolved it by running the program.

Jul 14, 2011 | Google Chrome

1 Answer

Gateway Gt5412 virus has taken over my administrator rights what can i do


The first thing you need to do is restart your computer and directly after the BIOS screen loads press F8 until you get a Windows menu. In this menu, navigate to "Safe Mode with Networking" and press Enter. It'll take a couple of minutes to load the drivers and present you with the log in screen. Go ahead and log in, and open a web browser and download Malware Bytes from: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol;1.
After it is done downloading, install it and let it update the virus definitions. When this is done, run the program (You don't need to start the trial) and run a full scan. Any infected files will be listed and the program will let you remove them. After the files are removed, Malware Bytes will probably ask you to restart your computer. Go ahead and do so and let it boot normally. Log in and see if the virus is gone. If not, reboot into safe mode, start up Malware Bytes again and do another scan.
I hope this helps!

Jun 28, 2011 | Gateway GT5412 (232587) PC Desktop

2 Answers

My avg antivirus stopped working?


Hi, Did you update the software? Do not have 2 anti-virus programs running because they can have conflictions with each other. There for 1 or both will stop running. The same with firewalls. Good luck.

Jun 24, 2011 | Computers & Internet

1 Answer

Dear Sir, There is one problem to my Compaq Laptop it is that when i click on any of the icons on desktop like My computer, Internet Explorer, and when i open a word document then all data...


Hi Suman,

May be you should try to run the Anti Malware Bytes in Safe mode with Networking.
To get into safe mode with networking you need to restart the computerand start tapping F8 key as soon you see the screen coming up. Once after you get into safe mode with networking download the below software(Anti Malware)and save it and run the same,Do not forget to update if it is asking you to update.

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

How to use Malwarebytes after it is installed and Updated:

1. Open Malwarebytes > Click on the Update Tab across the top> get the latest updates.
2. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer
3. MBAM will now start scanning your computer for malware. This process can take quite a while.
4. When the scan is finished a message box will appear
5. You should click on the OK button to close the message box and continue with the Malware removal process.
6. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
7. A screen displaying all the malware that the program found will be shown
8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
10. You can now exit the MBAM program.
Post back if it is not working we will be happy to help you.
Hope this helps.
Cheers!!!!

Jan 11, 2011 | Compaq Presario 700 470024-192 Notebook

1 Answer

When plugging in any device through one of the 3 usb ports (with the exception of mouse, printer & external Hard drive) ie. usb stick, mobile telephone, cd.. the laptop freezes and becomes...


I would suggest that you do a full scan for viruses and malware. Malware Bytes is a good tool to use for that, download it here: http://www.malwarebytes.org/mbam.php. Also, do a virus check, some viruses try to stop you from plugging in external devices that may have anti virus software to combat the virus.

I would also suggest that you check you memory usage to make sure the your not running out of memory when trying to use these devices.

Another option is that your operating system files have been corrupted. Can you give me the model of compaq notebook that we are talking about?

Dec 22, 2010 | Compaq Computers & Internet

2 Answers

Everytime i click the internet a message pops up and says help failure contact IESupport@we-care.com(2) how do i get rid of it


Hi,

Unfortunately, this is an indication that you have Malware on your notebook. If you have anti-malware software installed, try running a scan. If not, download and run anti-malware, e.g Malware Bytes or SpyBot:

Malware Bytes: http://www.malwarebytes.org/
Spybot: http://www.safer-networking.org/index2.html

Regards,
BElectric

Nov 12, 2010 | HP Pavilion dv6000z Notebook

1 Answer

Compaq C700 keeps freezing.


You, more than likely have a VIRUS.. Try these two programs to check and remove them..
1) Malwarebytes Malware Removal http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
2) kaspersky virus removal tool.**Choose the tool at the bottom of the list..
http://support.kaspersky.com/viruses/utility

Run full Scans with BOTH OF THESE PROGRAMS. After they have completed, Run Windows CHKDSK /F /R from the Run Command Line in the Start Menu. This will fix any Operating System Issues created by the Virus. GOOD LUCK!!

Jul 15, 2010 | HP Compaq Presario CQ61410US Notebook

1 Answer

How to change windows 2000 to the new one?


to make your computer fast follow these steps
1. remove all files from %temp%
2. remove all files from prefetch
3. right click on my computer
4. click properties
5. select very first option where it says Performance
6. uncheck all visual effects
7. click apply
8. select advance
9. select virtual memory
10. set virtual memory to recommended
11. click apply
12. click OK
13. restart your computer

and less visual effect you use more faster your pc will be as visual effects consume lots of memory. Download Malware Bytes from
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
and follow instructions to install
run malware bytes to remove trojans, broken registry entries.
restart computer
.

May 04, 2010 | Compaq Presario Notebook

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