Question about Kenmore Refrigerators
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
first, sears doesnt make any of their own appliances, but they do sell them, so you can be upset, but it is fixable. what is happening is the freezer fan is not running causing no cold air to circulate. the reason the door strip feels hot is it has a heater to prevent condensation and when the unit is cooling properly it will feel normal temps.
check to see if you can hear the fan running in the freezer, if it is then you may have a defrost problem, but most likely you have a bad fan motor. remove the rear panel in the freezer and check the fan to see if it is turning. if not replace the motor.
Posted on Dec 28, 2008
Julie, I don't have a solution to this problem, but as of yesterday, I am having the exact same problem. The top shelf is as warm as the air outside of the fridge and the shelves below are cool. All of the food on the top shelf spoiled. We purchased the fridge in July 2007 so mine is also about the same age as yours. We called Sears and were told no one could come out to service it for a full week AND it is no longer under warranty (warranty expired in July 2008) which is totally lame considering the fact that it's a nearly $3k fridge. I'm very disappointed in Sears and doubt I'll be buying anything from them again.
We ended up unplugging it, waiting 30 seconds and plugging it back in and overnight, the top shelf is cool again but I'm not comfortable with not looking at it further to ensure it doesn't happen again. If you got your problem solved, can you please share what the issue/solution was? Thanks!
Posted on Apr 07, 2010
Well, that wire is likely the cause of your issue, somebody probably bent it, and now it gets caught on the door or a basket or a food item or what have you, and since it cannot move, the ice maker will not make ice.
Posted on Aug 13, 2010
Tips for a great answer:
Jan 31, 2012 | Kenmore Elite 78722 78729 Bottom Freezer...
Mar 22, 2011 | Amana Refrigerators
Nov 26, 2010 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...
Feb 05, 2010 | Kenmore Refrigerators
Jan 13, 2010 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...
Jul 26, 2009 | Kenmore 73503 Stainless Steel Bottom...
May 19, 2009 | Refrigerators
Dec 26, 2008 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...
Nov 11, 2008 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...
Sep 24, 2007 | Kenmore 73502 / 73504 / 73509 Bottom...
53 people viewed this question
Usually answered in minutes!