Question about T-Mobile Dash Smartphone

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T-mobile dash good evening i have a problem whit my dash/excalibur i turn it on and gets stock on the first white t-mobile screen i do the hard reset steps that your partner post but don't fix it i do it a couple of times and still don't past the first t mobile white screen hope you can help me i like my phone i don't want to lose it please help me solve this regards ediemyr p.s. my english is not to good so my bad if you don't understand tank's

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  • ediemyr May 24, 2008

    ive done this like a thousand times and it dont work thanks butmy dash i think is dead

  • ihatetmobile Oct 25, 2008

    I have the same EXACT problem and it driving me kraaaaaaazy!!!!!!!!

    Ive done all the soft resets there are to do and yet still no change!

    Somebody any body plz help me!

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  • 18 Answers

Did you do the MASTER RESET?

1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)

- If this does not work you can try to flash the phone back to factory. Look up TMOBILE DASH factory flash.

Posted on May 23, 2008

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1 Answer

Screen suddenly turn white and done all that i could like hard reset but when i switch it on again, it was normal only for a few seconds before turning to white screen again...


If you you are experiencing white screen and nothing changes even after doing a hard reset you may want to call or contact HTC support. Be sure that it is still cover by their one year warranty. Coz having a white screen might caused of a lot of things like infected by virus, water incident, mobile phones has a physical damage. Check as well the lcd of the phone. try to get in touch with them with the link below.

http://www.htc.com/sea/CA_Hotline.aspx?region=NorthAmerica

Mar 16, 2011 | HTC Touch P3450 Smartphone

1 Answer

My HTCC s620 (excalibur) is stuck on microsoft mobile logo....sometimes is starts like for 30 mins... what do i do?


You could try to hard reset it. You, most probably, know that a hard reset will restore your device to its factory defaults, thus deleting everything you have installed, as well as your personal data and settings. So, it is advisable to backup your data beforehand.
Anyway, to hard reset your device, if it is operational, go to 'Start > More > Accessories (or Expert) > Clear Storage' and follow the on-screen instructions. Otherwise, if it is stuck and not operational, make sure it is turned off, Then, press and hold both the left and right softkeys, and whilst keeping them pressed, press and hold the power button for less than 3 seconds. Keep holding the softkeys pressed until you get a black screen with further instructions. Release the softkeys and press the green call button to confirm the hard reset procedure.
Hope it works for you.
Regards, Carlos

May 22, 2010 | HTC S620 Smartphone

2 Answers

My htc phone got stuck on WINDOWS MOBILE screen. it wont do anything, not even turn off. ive taken out the battery and turn back on, still same thing. what can i do?


Hello, These methods have been confirmed on my phone with both T-Mobile's ROM and Excalibur (S620 original ROM)

Turn the hand-held off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

Let us know if you have any other questions. If this information was helpful, please take a moment to rate the solution. Thank you.

Apr 18, 2009 | HTC S620 Smartphone

1 Answer

Can't do a hard reset


you made need a new display if you are getting a white screen. Contact www.fixphonenow.com they can provide you with a free estimate

Jan 10, 2009 | T-Mobile Wing™ Smartphone

1 Answer

T-mobile dash


youll have to reset it. with the phone turned off, press the two soft keys and hold them down. soft keys are the buttons with the lines on them located below the screen. as youre holding down the soft keys, you need to press the power button. it will start to power up then go to a black screen with white writing. press the send key. the phone will reboot.

careful, because this reset will delete all personal data and set everything to manufacturer default....good luck!

Dec 16, 2008 | T-Mobile Dash Smartphone

1 Answer

Dash Phone freezing up in the WHITE SCREEN


This may work for you

Will it just not boot up all the way but just stops?
If so try the procedure at this link: T-mobile Dash Master Reset
If this doesn’t work then proceed to the following guide below.
The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.

from: http://www.howtofixmyphone.com/how-to-stop-t-mobile-dash-from-rebooting-over-and-over/82/

Dec 07, 2008 | T-Mobile Dash Smartphone

3 Answers

Tmobile dash frozen on WINDOWS(DIRECT TOUCH TECHNOLOGY SCREEN)


do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....

turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 23, 2007 | T-Mobile Dash Smartphone

1 Answer

Dash stuck on the green screen


do a sw reset. turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 19, 2007 | T-Mobile Dash Smartphone

3 Answers

Hard-reset on tmobile dash


nope....sorry. once that info is gone, its gone.....unless you backed up the info on your computer manually previously

Nov 15, 2007 | T-Mobile Dash Smartphone

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