Question about NewAir AI-200SS Stainless Steel Ice Cream Maker

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We've owned our NewAir AI-210SS ice maker for a little over year. Last night it quit working. I removed the shroud and the servo motor and discovered the plastic "ears" that connect the servo motor to the tray assembly were broken. How do I repair it?

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I'll just offer some "bailing wire and duct tape" advice, so to speak, since I've never seen this device. Sometimes manufacturers supply replacement parts, but some things come assembled, so you might end up buying, basically, more than might be needed. If you can use some JB Weld on the plastic parts, without impeding the servo drive, it might be worth a try. JB weld is meant to be applied in thin layers, on both parts to be glued- let them set about 5 minutes...then push them together, hold them in place, and let it cure for at least 24 hours.
I've fixed a lot of things like this, however, some torque pressure can overcome the epoxy, in which case parts have to be replaced.
Here's some reviews, and some people say that the units last about a year:
http://www.amazon.com/NewAir-AI-210SS-Portable-Quality-Stainless/product-reviews/B000N66I8O
Here's an excerpt from living-club.net:
I have the AI-210 Stainless Steel model. It worked fine for a few months then shut down and gave no flow water or water sensor bad light on front panel. I checked the water level and check for an obstruction blocking the inlet. I found nothing.

I emailed Air N Water and asked about authorized repair/service shops. I also asked about parts as I do have extensive experience in the electro-mechanical field from an early career as an instrument tech with the Air Force. They answered my email by saying there was no repair centers. They also didn't have any part numbers and you couldn't order them, but if they had one laying around I could buy it.

I tore this unit apart trying to figure it out and decided to change the pump. I actually researched the internet for a half-day and found a near exact pump used in the thing--sheer luck. Guess what, it's an aquarium pump. So I ordered it. It took forever to get the tubing connected--lot's of spilled water.

I re-read the manual. I went to their FaceBook account and looked for hint there. Finally, I gave up and just order another one (different brand with service support of course).

In process of putting the thing back together, I stuck a straw in the tubing from the pump to the resevoir. Oops, obstruction??? I pushed harder and out popped a thimble-sized plastic mesh filter. Guess what--it was clogged. The manual neither shows this thing nor describes it. I could have pulled it out in about 3 minutes and been back in business.

So--no support. I can't recommend this thing at all, but after dinking around for over a week, I just heard ice cubes drop in the binn.

Sounds like parts are just not readily available, unless you can just stumble across one at a garage sail or thrift shop.
Wish I had better news, but good luck, and thanks for using FixYa.

Posted on Sep 15, 2010

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