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Canon imageRUNNER 1023iF sending and receiving FAX problem Cannot receive nor send fax on this machine. The phone line was unplugged since last night and after plugging the phone line into the machine, the light on DATA keeps blinking green. Copy and Print on the machine works fine but the FAX is the issue. Thx. s

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Get a new fax machine

Posted on Jun 11, 2008

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  • 25 Answers

Is there a dial tone on your telephone plug? try to plug in a known working telephone set to know wether there is dial tone or not.

Posted on May 17, 2008

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1 Answer

You fax machine got bogged down and will not copy or send receive faxes.


the only time ive ever seen this particular line stop making copies or faxes is when the toner needed to be replaced. it doesnt let you know that the toner is low it just stops working

Sep 02, 2011 | Canon imageRUNNER 1023iF Black and White...

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I have a Cannon 1023 IF machine and I am trying to send a fax and all i get is a NG message error..Coul you please tell me what can I do to resolve the problem?


Hi the first thing to do is check the fax line use a standard telephone plug it in to the fax line and see if you get a ring tone if you dont then there is an issue with the phone socket or line if you get a ring tone then you know it is an issue with the machine Now check the fax line cable from the machine to the fax line socket try a different fax line cable is the number you are calling a correct fax number if yes then you can try another number to fax and see if you get the same problem if you do then there could be an issue with the fax board .
As a last resort you will need to replace the internal fax board but it would need to be checked by a certified engineer

Feb 14, 2011 | Canon imageRUNNER 1023iF Black and White...

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Can't send or receive faxes ADSL


If you want to use the FAX - use the dedicated line to the FAX Machine..

Hi check the following steps
Problems with sending and receiving FAX

Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.



Jan 22, 2010 | Samsung CLX-3175FN Color Laser All-in-One...

1 Answer

Canon 1023if not receiving faxes automatically


Is this fax line shared with the phone? I believe there is a distictive ring setting in the add'l functions area under communication settings then receive settings. you would need to select a ring pattern different so the fax can tell between which types of calls it is receiving.

It has worked for me in serveral other installs

Hope this helps
TankMurdock

Apr 09, 2009 | Canon imageRUNNER 1023iF Black and White...

1 Answer

Cannot receive a fax but can send one out


Make sure your phone lin is plugged in the jack on the machine that says LINE not the jack that says TEL or PHONE. I have seen this before. the unit gets a dial tone and can send but will not answer.
Hope this helps

Mar 11, 2009 | Canon Office Equipment & Supplies

1 Answer

Cannon Image Runner 1023iF will not send or re: a fax


First try to check your fax settings.Your 'line settings' has to be set to 'tone' and not "pulse".
Set your fax mode for "fax only"

And try again.

Jan 20, 2009 | Canon imageRUNNER 1023iF Black and White...

1 Answer

Can not send a fax


Plug a regular phone into the wall jack to verify a dial tone. Make sure the phone line is plugged into the LINE port of the fax.

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1 Answer

Won't receive fax calls canon pixma mp830


The normal problem with a fax that will not receive calls it the phone line.
The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
But more than 90 percent of fax will send , will not receive issues are phone line related.

Apr 03, 2008 | Office Equipment & Supplies

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