Question about Washing Machines
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Posted on Jan 02, 2017
Your washer should be a direct drive unit, it has no belt. If you hear the motor running but nothing is happening you probably have a broken motor coupler. The coupler is about $10.
Pop off the trim pieces on each end of the console.
Remove the two screws that hold the console to the cabinet and flip the console back.
Remove the two clips that hold the cabinet to the rear panel of the washer and unplug the lid switch harness. The cabinet will tilt forward and slide off.
Remove the clips holding the water pump and move it to the side.
Unplug the wires from the motor and remove the clips holding it.
You will see the motor coupler.
Make sure you can turn the gearcase shaft with a pair of pliers so it is not locked up.
Post back and let me know what you find or if you need any help.
Posted on Dec 12, 2007
set the load size to small, fill with water.
now after it fills with water do you hear anything? motor noise?
If you hear motor noise, it probably has a broken motor coupler.
if it doesnt do anything I would look at the lid switch and activator, the lid has to close and the switch has to know it closed. did the tab on the lid break off?
Posted on May 03, 2008
Sounds like you have a broken motor coupler. Not expensive. #13 on the diagram. Part # 285753, dave www.washermd.com
Posted on Dec 16, 2008
If this is a Kenmore Top Loader washing machine, it sounds like you have a broken motor coupling. The washer filling and draining, but no agitation and spin are common symptoms with this problem. There may also be a rattling or whirring sound as the drive motor attempts to engage.
NOTE: If the washer drains, the drive motor is working. This drain pump on this washer is driven by the drive motor.
The motor coupling is located between the back side of the drive motor and the gearcase (transmission). The coupling is used in place of a drive belt, which is why this type of washer is referred to as a "direct drive". The following link explains how to access and replace the motor coupling:
The part number is included with the link and can be purchased at appliancepartspros.com for about $11. I have included an illustration of what the coupler looks like below.
If the motor coupling is intact upon inspection, the other source of no agitation and spin would be the gearcase. The gearcase on these washers is fairly simple to replace. If you narrow it down to a failed gearcase, the next link explains the steps for replacing one:
I could only find your model number referenced at repairclinic.com. The gearcase on their site lists for about $160 and is listed as item 423.
I could not find any exploded view diagrams of your washer, but the majority of all Kenmore and Whirlpool top loaders are designed with the same direct drive system. You can purchase a Direct-Drive Repair Manual at repairclinic.com for about $20 (Item number 1170635) if you need a guide for reference.
If you have any questions about this repair, or require additional assistance, please let me know. I hope I've given you enough to work with in trying to narrow down the cause of your problem.
Posted on Sep 29, 2009
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