Question about Sony Cyber-Shot DSC-S50 Digital Camera

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Accidentally I dropped my Sony DSC S500 camera. Now the shutter is jammed. When i switch on, the lens ejects out and stops half way. While switching off, the lens doesn't come back to normal position, instead it stops in half way ejected position. From the LED display i could see a blurred image. I am able to see all the photos that i have taken so far, but am not able to take any new photos.

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  • 6,831 Answers

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 15, 2010

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Posted on Jan 02, 2017

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The system control board has shut the camera down to prevent damage, the lens housing will need to be replaced because you have two problems, one the lens is jammed and second the shutter is open, the cost to repair will be equal if not more than a new one.

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Unfortunately the shutter motor is broken, so normal pictures will be over-exposed. If you use it as a recorder or candlelight function the shutter mechanism doesn't need to work because the shutter is always open.
Fix that problem is very difficult, unless you get a new lens block.
Hope this helps,
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This kind of problem is hard to understand just what the problem is. That is because many problems can cause such behavior.

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I would like to know about the history of this camera. Has it ever been dropped, been exposed to water, or had an impact on the lens when it was extended. Any of these can lead to problems like what you have stated.
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Shutter


try this:

1.turn on yer unit

2.press the menu button(if it gives you the "turn power off and on again message just switch to play mode or preview mode and access the menu from there.)

3.select setup(the option with the toolbox icon)

4.select setup 1 (not camera 1 ayt?)

5.select initialize and select OK for every prompt.

you\'ll know if you\'ve sucessfully initialized the camera if it will ask you to set the date and time.



if this does not work.... i guess it would be better to have th unit checked by an authorized serivicer.





maimai alovera

avaya ****

Jan 13, 2008 | Sony Cyber-Shot DSC-S500 Digital Camera

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The gearing on the lens is probably damages from the drop. You have two choices:
1. Send it in for a repair (which will be expensive) and claim from your insurance. If it is uneconomical to repair, your insurer will probably pay for a replacement camera.
2. If you're not insured, it may be cheaper to just buy a new camera rather than pay for a repair to a 4(?) year old camera.

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sand in the mechanism? Or other kind of wearout... If the lens cover does not open completely due to some mechanical problem, the camera will not work (there are switches to detect cover full open and full closed). Probably needs some repair, cleaning or replacing the cover gears

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