Question about Samsung WF328AA Front Load Washer
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Posted on Jan 02, 2017
This has happened to me twice. Both times I found the drain pump seized up with
1st time) The right rim from a pair of reading glasses
2nd time) A plastic toothpick
Both times the object was in the discharge port of the pump. You can see this by lifting the check valve with the pump removed. Removing the pump is simple. Unplug the washer. You have to remove the drain line from where its attached to the rear of the machine (one screw) to remove the rear access panel which slides into upper and lower slots. You will see the pump with an inlet and discharge line attached. The lines have simple squeeze clamps. When you remove the lines, you will drain the wash basin so have towels and a squeegie handy. Remove both lines and wait until the basin drains. When it stops draining remove the pumps electrical connector by squeezing the release catch on it while pulling it. The connector can only go on one way. Remove the 3 hold-down bolts on the pump baseplate. Remove the pump and lift open the discharge check valve and you'll find something there I guarantee it. Remove with needle nose pliers and re-assemble in reverse order.
This is actually a good design because the computer protects the pump by sensing a higher than normal current draw when foreign debris gets jammed in it. It will trigger the ND (No Drain) code and sometimes lock the door. Always check this first before you call the expensive repair man. If its not a jammed pump it will most likely be the control panel/processor. Good luck and always clean out pockets before loading the washer to prevent this,
Posted on Feb 14, 2009
The door lock is the problem... try to push the door harder... or change the door lock! It is usually done in 5 minutes.. .... if it is only 5 months... you have a warrenty!
Posted on Jan 26, 2009
An OE error presents if the washing machine has not successfully drained the water in ten minutes.
there are a few simple steps to take before calling for service.
Step 1: Check the drain pump filter.
Items caught in the drain filter will prevent proper drainage. Over time build up can occur from detergents and additives used in the machine. Manually drain unit through the drain hose, then lay a towel down to catch the water, and remove the filter. Clean the filter thoroughly and restart the machine.
Step 2: Check the washers drain hose.
If the drain hose is not installed properly, the washer will not drain properly. The drain hose should not be installed more than 1 meter higher than the bottom of the washing machine.
Step 3: Confirm that the washer is leveled properly.
If the unit is not leveled properly, it will not drain properly. The front of the unit cannot be higher than the back or vice versa. If not properly leveled, the water can flow back into the machine. If this is the cause of the problem, please level the machine using the supplied leveling wrench. When you place a level on the washing machine, the bubble should be in the center. Confrim that the washer is leveled from side to side and front to back.
you can perform a diagonal test when leveling the washing machine to ensure that the unit does not tilt from corner to corner.
Thanks for contacting fixya.com
Posted on Sep 30, 2009
If it is still not draining, then there could be a blockage in the pump itself, or the outlet hose, and possibly the pump itself is faulty.
I'm afraid it is a process of elmination.
Posted on Dec 07, 2009
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