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The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.
Same thing happened to my camera. I have the same camera. I fixed it though. I know what I'm about to say sounds idiotic, but bare with me. If you turn the power to the camera on, and catch. or grab the lens when it has fully extended and don't let it retract. Wait until it has stopped wanting to move than the fun part happends. Atleast for my camera it felt as if something got in around the lens. so if you twist the lens you will have about a fraction of play to twist the lens back and forth. This fixed mine. Try this with yours. But don't be too rough. gentle. I mean. these camera's are expensive afterall aha =)
Hey Aunt CC, What is most likely happening is there is something obstructing the movement of the lens (like a piece of sand), and that is why it keeps powering down immediately when you turn the camera on. Another cause of this camera powering down immediately could be the battery cover or memory card cover is open. If those covers are not open I would have the camera looked at by an authorized service technician. Sincerely, Allan Go Ahead. Use Us.
I also dropped this camera from waist high and the lens was stuck out and would not retract or let me do anything. I ended up having it sent to Sony to replace the lens and it cost me $200. I paid $300 for the camera to begin with but to me this was the BEST camera I'd ever had and was worth it. Before repairing it, I bought a new Sony Cybershot DSC-W80 since the original one I had dropped was no longer available. I was NOT pleased with the quality of the new camera at all and it was supposed to be better than the one I dropped. That's when I decided it was worth repairing the broken one and worth the cost.