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Re: Kenmore 16032401 Quiet Guard 4
Sorry to take so long getting back to you. Go to searspartsdirect.com and type your complete model number in the "Search by Model Number" window. Follow the links on the next page. You can also try repairclinic.com. The website offer competitive pricing with one of the other usually having the better price. The Sears website offers helpful parts diagrams. If you have any futher questions, please let me know.
NOTE: There may be a possibilty that you could have damaged the part you already replaced. It is recommended that you replace BOTH components at the same time. They are available as a SET on both websites I believe.
NOTE: Make sure your exhause ducting is clear as well before starting the unit or it will overheat and do the same thing.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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The first thing I would like you to do is get your model number from the dryer, it is located near the inside the of the dryer door. you need to make sure you have the right heater and thermal cutoff kit. The manufacture has more than one type of heater and thermal cutoff kit out, (( some will not work with others ))... Call another parts store or sears and make sure you have the correct parts !!
Most of the thermo cutoff kits have direction and if they are not making scence then the chance of you having the rong one is good !!!!!!!
If you remove the thermal cutoff from your origanal heater and then look at how many conetion pins are left. The new heater and old heater should be the same.
The most common heater is the 2 conection. But they made one with three. and if you have the one with three, it has to be replaced with the same one !!!
Without knowing the model of your machine, I cant tell you how to wire your machine.
I recomend you use the direction that came with the Cutoff kit.
have you ever seen green led "Clean" light flashing? before or about the same time the buzzing sound started? and if so that would indicate that the control senses a fault in the temperature rise during the heating cycle and that the electronic control could be reset by initiating a service diagnostic cycle.(which is what you were trying to do) pls reread your manual there are times during that sequence that some buttons have to be pushed at the same time and within a certain amount of time..possible that your machine also has a bad timer which would give you a buzzing noise..if thats the case I would recommend replacing the cpu or control board..or the machin all together..The Kenmore Ultra Wash Quiet Guard name is sears but whirpool has the contract to produce all "kenmore products.hope that helps.
you will need too take off your back panel of your dryer and the heater is on your right the thermal cutoff is on the left of the heater housing at the top and then there is a little white thermal cutoff on your blower housing in the bottom left of the dryer now if this is not how your dryer looks let me know cause there is several different style of kenmore dryers but this is the most common one
I have a Quiet Guard 4. Same problem so will describe my solution.
1. Remove bottom basket. Remove top basket.
2. Remove bottom washing arm. Unscrew (Gently but firmly) the centre post. Lift arm assembly up and out.
3. Remove overhead conduit. One screw at back, one at top (Philips #2 bit). Rotate whole assembly 45 deg right (Clockwise) and lift off of centre post.
4. Remove centre post (Pull straight up). Remove 4 screws (Star T-20 bit). Lift whole assembly out. Pop off screen and clean.
5. Remove cap over cutter/chopper. There is a single screw at front left (under assembly removed in 4). Remove screw (Star T-15 bit) and cap (Needs some wiggling to free it up). Remove cutter and filter. It is on a spring loaded pin. Pull the cutter blade foreward and then the filter disc straight up. Clean thoroughly as it may be the cause of your problems.
Reassimble. Good luck!
yes, a DIY person can replace a thermal cutoff. just open the rear of the unit and look for parts with big red wires connected to it. it is round, one small and one big. both have two terminal clips. if you can find the schematics inside the switch panel, then it would help you further. the thermal cutoff consist of two pc. replace both even one of them has continuity.