Question about Tomtom ONE GPS Receiver

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TomTom ONE ver8.010. 6jul2010- "Favourites" empty after weekly gps fix (&Map Share, Safety camera) updates. 15sep2010 - again "Favourites emptyafter same updates. I usually update weekly. Possible common factor- prompted to install new version of HOME on both occassions. The second time (15sep2010) was HOME 2.7.62056. I did not record the first one. Called TomTom tech support (1300135 604 - Dane) and explained my problem. She advised me to how to do a manual backup before doing gps fix update. When I said this was usually part of HOME "Backup and restore", I was told that it did not work , but could not say when it would be functioning again. What going on at TomTom ?? Wazza. Armidale, NSW

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  • wkford45 Sep 19, 2010

    How do I (we) get TomTom support to fix the HOME "Backup and restore" facility. It is still a menu option in HOME.

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They were doing software upgrades. I believe that it was working again. I just did it on my TomTom XL.

Posted on Sep 19, 2010

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If you perform an update for your GPS, it will erase all of the data that were recently saved. Because it's reformatting your Tom Tom and updating the firmware and features.

There could be an issue with the "Backup and restore" feature of Tom Tom, because it's not working as it should be. DO NOT use the backup until the issue is resolved.

The best thing that I would advise is NOT to perform a weekly GPS fix, because time will come that the GPS will suddenly stop working.

Wait until the Backup issue is fixed, then perform a GPS fix once every two months and not weekly.

Thank you and good luck!

Posted on Sep 15, 2010

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1 Answer

Camers out of date


If you have a new tomtom then the cameras will be valid for 12 months then as you say require a annual subscription. The unit will tell you they are out of date if you have not connected to tomtom via your computer for a month. Recommend you update once a month so it can download the available updates such as safety cameras, gps quickfix and map share correction and any navcore improvements they have released.

Feb 01, 2014 | Tomtom GO GPS Receiver

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I just purchased a Tom Tom XL 335 SE, but when you turn the volume up above 85% there is no sound. I exchanged the gps for a new one and the new one does the same thing. Any ideas for how I can get it to...


This was is a known bug to TomTom. The suggested solution is to update to the newest software version. The Download Page Here is where you can get the newest version.
(1) Ensure that you have the latest version of TomTom HOME installed
(2) Backup your navigation device by clicking Backup and restore in HOME
(3) Make sure you have enough space on your memory card or internal memory.
(4) Transfer your favourites to your new map

Downloading and installing your map
(5) Select your navigation device:

Before you disconnect
(6) If you have a speed camera subscription, install your TomTom speed cameras.

Select your new map

(7) If you have more than one map installed on your device, select the new map. On your navigation device, tap Manage maps in the Preferences menu and then tap Switch map.

Mar 12, 2011 | GPS

2 Answers

Map down loads


From what I understand, you have a 30 day guarantee for the latest update map. That 30 day stretch starts from the day of first use (not the time of purchase). It it is not a store demonstration unit then you still have 15 days. It goes without saying that if the licensed map has not updated within the 30 days period, there is nothing to update. You can however still use the Map Share feature to download the minor map corrections.

I suggest you frequently connect your unit to the calculator and the Tomtom Home software will do the automatic updates. If a new map is issued within your 30 period you will get. Even if you missed it you should console yourself in the knowledge that major map update are not that frequent. You can also buy other maps from Tomtom.

Jan 02, 2010 | Tomtom One XL GPS Receiver

2 Answers

Problem with tom tom 730


suggest reload tom tom software on to memory card but format card before doing so

Aug 20, 2009 | Tomtom GO 910

3 Answers

Trying n to up date my tomtom for more maps in the usa


This is from tomtom.com
Hope this helps looks like you haveto pay for map updates after 30 days, but I am not positive.


Application updates
We recommend always having the latest version of the TomTom application installed on your navigation device. This ensures you can use the latest features and improvements available for your device.

To check if a new version is available, connect your device to TomTom HOME and then click Update my device. For more details see www.tomtom.com/6133.
Latest Map Guarantee
Get one free map update if a new map version is released within 30 days of buying a new device.
Start driving with the latest map - guaranteed!
See What is the latest map guarantee.
Map Share™
Get daily map changes from the TomTom community.
In between map releases, you can make corrections to your map – such as road closures, and points of interest – through Map Share™ technology.
See What is TomTom Map Share.
Map Update Service™
TomTom regularly releases brand new maps that incorporate the latest changes to the road network.
With our Map Update Service you get every new release of your map over a 12-month period, from the equivalent of just €9.95 per quarter. That’s four new maps a year.
See the TomTom Map Update Service.
Single map
If you only want to update your map once you can buy a single map.
Buy a single map.

May 12, 2009 | Tomtom Go Plus GPS Receiver

1 Answer

Can you tell me how to increase the number of Favourites stored on my GO 740 Live TomTom. Currently holds 48 favourites, is it possible to save extra favourites to an external microSD memory card. Please...


You cant increase the 48 fav limit, but there is another way to handle the problem.

1: Download and install http://www.poiedit.com
2: Find the file Mapsettings.cfg on device
3: Open this file in Poiedit
4: Delete unwanted positions
5: Save as _fav.ov2
6: Place _fav.ov2 in map folder.

Then, navigate to poi, choose _fav and choose location from there..

When doing a map update, just copy over _fav.ov2 to new map folder...

May 11, 2009 | Tomtom GO 740 LIVE GPS Receiver

1 Answer

DOWNLOADING UPDATED MAPS


See the following options to update maps on your TomTom:

Latest Map Guarantee
Get one free map update if a new map version is released within 30 days of buying a new device.
Start driving with the latest map - guaranteed!

See What is the latest map guarantee.

Map Share™
Get daily map changes from the TomTom community.
In between map releases, you can make corrections to your map – such as road closures, and points of interest – through Map Share™ technology.

See What is TomTom Map Share.

Map Update Service™
TomTom regularly releases brand new maps that incorporate the latest changes to the road network.

With our Map Update Service you get every new release of your map over a 12-month period, from the equivalent of just €9.95 per quarter. That’s four new maps a year.

See the TomTom Map Update Service.

Mar 08, 2009 | Tomtom Go Plus GPS Receiver

1 Answer

Can I obtain free services for TOmTOm oneafter 30 days expiry of


If you purchased a unit with 'latest map guarantee'
The upgrades are valid for 30 days after you register and activate your tomtom
If you didnt choose to update your maps and cameras within this time period then you will
have to pay for them. They are only available for free if done within the first 30 days

sorry

All you get for free after that is 'GPS and Map Share' updates

Feb 28, 2009 | Tomtom ONE GPS Receiver

1 Answer

Cant fix mistakes on tomtom go map tomtom


certain map share corrections can only be reported...some of those corrections are missing streets...please be advised that the maps on your unit are preloaded...the ability to change them is not possible....the errors can only be reported, and then will be added on future map releases..check out the support page for more on map share

Jan 07, 2009 | Tomtom Go 920T GPS Receiver

1 Answer

Tom Tom 920


Your Favorites are located in the Map directory in the TomTom.
For example if your using the North American map (North_America).
In a file named MapSettings.cfg.
When you update the map and some times the application this file is overwritten.
I recommend copying the file to the root directory of the TomTom or your computer if changes are made. That way you have a easy back-up of your favorites file.

Unfortunately to recover your old file you may damage other file in the process.

I hope this helps.

Steve

Dec 02, 2008 | Tomtom GO 920 GPS Receiver

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