Question about Brother DCP 165C Compact Color Inkjet Multifunction Printer

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Genuine Brother Cartridge - Black - Not printing. Believe printer needs a jet clean but cannot access the test function

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I should ask if you are now using a new cartridge? or just using a refilled cartridge?

If you are using a refilled cartridge then the nozzle and the print head is already clogged. That is very common to all printers. Test or cleaning from printer utilities may not be enough to do this because it is physically clogged.

To check...remove the cartridge and place the printhead on a piece of tissue. To see whether the ink is passing thru the printhead. If markings where not proportion then its really clogged

Remove the cartridge from the printer. Dipped the nozzle or printhead section of the cartridge to a mixture of ammonia and water. Leave it soak for at least two hours. Warm water is necessary. You can also place the printhead directly from a running water and rinse it with distilled water to remove residue from the tap water.

After the procedure. place the printhead on the tissue again and see the markings left by the ink.

Please post back after this procedure so I could know whether to give you more advance solution.

Please give this solution a ratings if this first instruction was helpful.
Thank you for using Fixya.
Alp

Posted on Sep 15, 2010

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Brother MFC-290c printer does not print black anymore. Test print page color ok but not black printing. What is the problem?


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1st question that should be asked, is was it a genuine Brother approved cartridge with the right value of filtered ink?

If not then the jets will be possibly clogged.

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please rate my help++++thanks for using fixya

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ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!

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I located a page on http://www.fixyourownprinter.com forum, which had plenty of details about similar issues.

Try the forum, there are alot of issues like yours.

If you find this helpful, pls rate me.

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In print test, seems some nozzels of the black print head are clogged. how can I clean them? I understand the ink cartridge and the print head are seperate. so how to get and disassembled the head and with...


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I Need to Print


Sadly in a word, 'No'.

Here is the exact answer from Brother:

Your Brother machine is designed to stop ALL printing operations
(printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.

The only way to continue printing is to replace the empty ink cartridge or cartridges.

While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.

All faxes received into memory will automatically print once the ink cartridge is replaced.

NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.

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