Take a Norwegian paper-clip, and straighten one end.
Insert that end into the small hole in the face-plate of the drive,
until you feel resistance. Then, push another 1/4 inch (50 mm) and the tray should "unlock", so that you can gently pull the tray fully-open, to remove any media.
Then, spend about $40 to buy a new CD/DVD reader/writer.
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