Question about Kenmore Washing Machines

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I have a kenmore elite washer - not sure of model. It is about 6 years old. Today we noticed oil in the area where the fabric softner goes as well as oil on the rim of the washer. What would you recommend. Seems like a pump seal or bearing has failed. Is this something I can fix myself or do I require a repair man?

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Go to the Sears website. They have a very nice parts search database, complete with schematics and drawings for the vast majority of their appliances. With that information, you may be able to determine what could have failed, and whether or not you are up to the challenge of fixing it yourself.

Posted on Sep 15, 2010

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Kimberly,
I would use Dishwashing detergent and hot water, (not dishwashing Soap - different). The detergent is low sudsing and will help remove the softener, but it must have Hot Water to work. For the future you will need to dilute the fabric softener with water to prevent it from building up.
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hello mam
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Okay...the cone actually goes inside the the two other pieces you mention. The cone is to be inserted upside-down. That is, the opening of the cone should be facing UP. The way this fabric softener dispenser is supposed to work is, you place fabric softener thorugh the opening of the dispenser. The cone actually holds it like a cup. When the washer goes through the initial spin cycle before the rinse cycle begins, the centrifugal force of the washer spinning forces the fabric softener out of the cone and into the wash tub.

The dispenser assembly should just snap right on top of the agitator. If the dispenser does not stay on securely any longer, you may have to replace it with a new one. You can find replacements at searspartsdirect.com. Just type in the same model number you provided and look for item number 1 under the "Motor, Basket and Tub Parts" heading.

I hope you find this information helpful. If you still have questions, please let me know.

PS It is also a good idea to periodically remove the dispenser and soak it in some hot water to get rid of accumulations of hardened softner. They will clog from time to time.

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