Question about Lexmark OfficeCenter X3350 All-in-One Printer

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How to clean rollers on a lexmark 3350 - Lexmark OfficeCenter X3350 All-in-One Printer

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One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle with one rubber roller on each side. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Locate the pick roller and clean the rubber wheels on the left and right with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust or ink build up, reload the paper and plug the power cord back in. The paper should then feed normally.


You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.
Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached.
Next, try this printer self-test by following the steps given below:
1. Turn off power.
2. Press and hold the "Black Copy" and the "Power" buttons at the same time. Continue holding then until the screen displays "Mfg Menus Enabled."
3. Press the "Menu"(--->) button 2 times.
4. Screen will read "LCD Button Test," press "(-)" button 2 times.
5. Screen will read "Single Test Page," press the "Menu" button once.
You should see text followed by a thick 1-inch black bar. Under this bar, should be a process gray bar about a 1/2-inch thick. Below this line should be a set of railroad like bars of cyan, magenta, and yellow.
Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

Tech Suppot
Jeeth

Posted on Sep 15, 2010

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I picked up a used Lexmark 3500 with the same problem. Had requested help fixing.

Tried to feed more paper through - still pulling hard on the right side. Tried to feed several pieces of paper - one at a time, getting them jammed then pulling them back out. Finally one got jammed way down in there - yanked it back out. Open the top(as to load ink cartridges) Saw a tiny piece of paper sticking out between the plastic rollers, got a small crochet hook (tweezers would have worked), grabbed a hold of it and pulled it out enough to get a good hold of it, then pulled it out. There had been a shread of paper jammed in the roller area. 3" long by from 1/4" to 1 1/2" wide.

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