Ive been using this drive for about a year now with no problems. Suddenly my laptop opens up the drive then closes it. It works fine on two other laptops. Ive tried reducing the storage and re installing the driver.
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Could you confirm if the problem with the drive not being recognized is a problem with the USB cable? I have a 250GB passport and it worked fine with my XP. Once I decided to reformat it to NTFS and tried to do so by plugging into my new windows7 laptop the problems started.
i almost have the same problem, i bought the Western Digital My Passport Essential 500GBfrom a week ago and i left the drve connected to the laptop and copying data from an old WD drive and after couple of hours i found an error appearing.......then i clecked okay and restarted the laptop and from then my Western Digital My Passport Essential 500GBdoesn't appear in my computer drive list nor in the device manager. i just cut my precious data from the other drive.
Be sure to use the WD supplied USB cable to connect the drive. I had a similar problem with my WD Passport 320 and was told that using a cable other than that short 8 inch cable can cause some odd operations.
I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now) 1. Connect your WD ext. drive. 2. Click open Computer. 3. Double click open the WD blue icon. 4. Double click open WD_Windows Tools. 5. Double click open WD drive manager. 6. Double click open the Setup icon for Vista 64 (the other icon is for x86 windows) run the setup and it will take care of your problem. enjoy!
Try inserting your Maxor into the computer and then REBOOTING. Chances are, they will show up after the reboot (assuming the correct drivers are present). Some USB devices are not totally plug and play. I had the same problme at work last year until I figured out this trick.
I have the 80GB WD passport and it suddenly stopped working one day. The unit lights up but nothing else. Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in. I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine. Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive.
Even though mine "works" again I don't recommend these drives to anyone. They're just not sturdy enough or well designed.