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I called Hitachi and told them I had the red cloud on my tv. I was told to take it to an authorized Hitachi service center where they confirmed it was the light engine. I called Hitachi back with the info. and after confirming it with the service tech. said they would cover the part but not the labor. I was told labor would run about $250. Would cost more for in home service. I called Hitachi's customer relations department at 800-654-7013 and I got right to a real person that seemed very informed about the issue.
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