I have a Fellowes P400C-2, with a damage nylon/plastic gear. I called Fellowes
and they told me they no longer have the gear. Rather than buying another
shredder (this is my 2nd one within a year). I would like to replace the damaged
gear and buy a few other gears as future spares.
Anyone can help me to source Fellowe's nylon/plastic gears?
I have a Fellowes DM8C and the large plastic gear has one sprocket missing. It is not a good idea to combine metal gears and plastic gears because the plastic gears wear out. I would like to get a replacement or two of the larger plastic gear. Joe the repairman!
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I just had the same problem. I called the 800 # they asked for proof of purchase to replace if 1 year old. I did not have it so...... I took it apart ------ unpluged ! Only to find all gears are fine, service dept. said gears cause this problem, not so with mine. Remove top by pulling of base remove 6 screws on under side, played with the switch inside a bit and, it now works, do not know how long but for know it does. My opinion is the relay gets dirty, and you cannot clean it without talking whole thing apart.
How about a hidden 7th screw? If you look at the sticker on the underside where the bar code is you may see a dimple like there is a hollow space under it. If you can't see it, rub your finger over it to find the hole. Just stick your phillips screw driver through the sticker to get access to this last screw.
As for the motor working both directions but the cutter doesn't turn it is most likely a broken nylon cog on the drive gears within the white plastic housing at the end of the shredder. There are 3 or 4 gears - all nylon (plastic), my unit had one tooth completely broken off and the one next to it was worn. I am looking into finding parts but I'm not having any luck so far with local service centres. I have a call into the fellowes main 1-800 number to see if they can help.
On reviews I have seen this is a common problem. One reviewer was told they use nylon to reduce noise, but of course it isn't going to last long, especially if you ever jam. Nice metal cutters but the weak link is the drive gears that you can't see.