Question about GE Monogram ZE2160SF Convection / Microwave Oven

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My microwave ge monogram model zem200sy has never given us a problem. Since this morning, the number 7 is lit and the microwave is not working. No buttons are sounding when touched. The machine seems to have power as the 7 is lit, however, will not turn on or off.. help?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Repairing Microwave

check high volatage circuit, and magnetron, and wiring and control unit or circuit...

Posted on Oct 05, 2007

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vitg55
  • 70 Answers

SOURCE: My Ge SpaceMaker XL1800 Microwave Oven won't power on any more.

1.Check power outlet for working.
2.If it is than you have broken fuse inside the m/w.
3. To change the fuse you have to disconnect the power to m/w, take the upper grill off, take the screw on top of control panel, lift the control panel up and removed. The 20 Am fuse located behind this panel.

Posted on Dec 15, 2008

  • 4 Answers

SOURCE: unlocking child lock on the sharp microwave model R316FSC

Pick up your owners manual and review operation instructions.

Posted on Jan 06, 2009

MicrowaveSvc
  • 9047 Answers

SOURCE: WHat part number for this GW Microwave oven thermostat?

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

dee77f7.jpg

It will tell you where each one is located and what it's called, and should have the part numbers.

Three of them should read normally closed and one should read open.

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

If you still need help, let us know.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jul 05, 2009

MicrowaveSvc
  • 9047 Answers

SOURCE: microwave won't heat

Sorry my Clarification Request came out as a single blob of a paragraph.

That's not how I typed it. I never write that way!

So I've pasted it here, but as a solution.



Magnetrons generally should last about 2000 hours, but several factors can shorten that.

If it's not OVER ten years old (from the purchase date or the date on the tag inside the unit) then the magnetron is still under warranty.

From the owner's manual:

"For the second through the tenth year from the date of original purchase

"The magnetron tube, if the magnetron tube fails due to a defect in materials or workmanship. During this nine-year limited warranty, you will be responsible for any labor or in-home service costs.

"For the above limited warranty: To avoid any trip charges, you must take the microwave oven to a
General Electric Customer Care® servicer and pick it up following service. In-home service is also
available, but you must pay for the service technician’s travel costs to your home."


GE Customer Service is here, and you can verify the warranty status and find your nearest authorized servicer.

If you're sure the magnetron's bad, it's still under warranty, and you or a friend are handy, they will send you the magnetron to do it yourself. Call them at 888-239-6832.

Be persistent. You may have to speak with a supervisor.


It does sound like the magnetron overheated and the magnetron's thermostat opened until it cooled down.

An overheating magnetron can be due to:

  • operating oven without cover(s) in place
  • wrong magnetron installed in oven
  • an old or otherwise failing magnetron
  • cracked magnetron magnet
  • improper power line voltage (should be 110-125VAC)
  • foods low in moisture (popcorn & bacon, e.g. - add 1/2 cup of water in rear oven)
  • failed or inoperable cooling fan or hood vent exhaust fan
  • deteriorating foam weatherstripping seals in air ducts or on outside cover
  • blocked air vents (dust, animal nest debris, insufficient free air space behind & around oven, etc.)
  • clogged or greasy charcoal filter or grease filter
  • blocked duct in hood vent exhaust
Since yours is a counter top model, there are less of those factors to worry about.

When you hit Start to microwave, do the inside light, cooling fan, and turntable all come on?


Any unusual noises? Is it louder or quieter than usual?

We have a sound clip of what a microwave should sound like when the cooling fan and high voltage section are operating here.

You can find helpful exploded view diagrams and order parts if needed by entering your full model number from the tag on the oven here.

Let us know what you find out or decide.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jul 07, 2009

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I have included a schematic of the interior of the built in Monogram Advantium Microwave oven Model KSC1001. The interior halogen light burned out and had to be replaced. GE service wanted $138 to come out & service it. I tried to find instructions on how to take it apart and remove the bulb & replace it on the WEB but had no luck with the Monogram series so I went to the dealer in Denver, CO and talked with their technicians and they gave me the schematic and sold me 2 bulbs for $11.00. The halogen bulbs can be purchased at Home Depot for about the same price. They are 35 watt with wide metal connectors.

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Did you contact GE customer service?

If not, GE Customer Service is here.

Please let us know what you find out so we can help others!

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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I purchased a Panasonic oven for $79. and am making do for now.

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