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I have a Fisher and Paykel E402B Active Smart bottom freezer refrigerator. Water has begun to accumulate and freeze solid in the bottom of the freezer compartment. Every few days I break it up and remove it an it begins to accumulate again. What is the problem and what can I do about it? Alison

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  • alison_wain Sep 15, 2010

    Thanks for you help. Unfortunately I cannot get teh link to open up - I just get a blank screen. I tried going directly to the GE site, but searching the videos section crashes my internet link.


    Could you please give me an alternative link, or tell me the name of the video so I can search for it directly?


    Thanks,


    Alison

  • alison_wain Sep 15, 2010

    After you identified the problem as a blocked drain hole I used the Youtube videos you suggested to figure out where to find the outlet at the back of the fridge, which was indeed blocked up. I have cleared this and seem to be getting moisture through, so the next few days should show me whether I have been able to unblock it sufficiently to stop water in the freezer. Thankyou!

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Hi!!
Click on the following link for a video explaining the reason why water accumulates on the bottom of your type of unit. http://www.geappliances.com/videos-media/ although this video was made from GE, the principle is the same.
Good Luck!! Don't forget to rate this post!!

Posted on Sep 14, 2010

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