Question about Fisher and Paykel Refrigerators

1 Answer

I have a Fisher and Paykel E402B Active Smart bottom freezer refrigerator. Water has begun to accumulate and freeze solid in the bottom of the freezer compartment. Every few days I break it up and remove it an it begins to accumulate again. What is the problem and what can I do about it? Alison

Posted by on

  • alison_wain Sep 15, 2010

    Thanks for you help. Unfortunately I cannot get teh link to open up - I just get a blank screen. I tried going directly to the GE site, but searching the videos section crashes my internet link.

    Could you please give me an alternative link, or tell me the name of the video so I can search for it directly?



  • alison_wain Sep 15, 2010

    After you identified the problem as a blocked drain hole I used the Youtube videos you suggested to figure out where to find the outlet at the back of the fridge, which was indeed blocked up. I have cleared this and seem to be getting moisture through, so the next few days should show me whether I have been able to unblock it sufficiently to stop water in the freezer. Thankyou!



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,796 Answers

Click on the following link for a video explaining the reason why water accumulates on the bottom of your type of unit. although this video was made from GE, the principle is the same.
Good Luck!! Don't forget to rate this post!!

Posted on Sep 14, 2010



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Fridge Freezer E402B not functioning properly.Solid red error light,with green light flashing up and dwn when push the = button.No air circulation to fridge,compressor seems to continious,also fridge

Natasha try this:
turn off the fridge's settings.
pull the power cord from the wall outlet
open the doors and keep them so for a few hours.
before these, take out the most perishable and keep in cool place.
after a few hours you may see a puddle of water under the fridge. clean the water and vaccum the fridge underneath and behind.
now reconnect power and set at recommended level. goodluck!

Mar 26, 2014 | Fisher and Paykel Active Smart E522B...

1 Answer

E402b freezing food

there is a little door between the freezer and the fresh food usually when that happens the motor on that door is bad and sticks open and allows the fresh food to get to cold since your freezer actually cools the fresh food side, sorry i cant tell you where it is on yours since they are are different, it will be where the cold air blows in the fresh food side and the part is not usually expensive and fairly easy to replace.

Mar 23, 2014 | Fisher and Paykel Active Smart E522B...

1 Answer

E402b beeps once every 5 minutes

It's alerting you to a fault, maybe a fan or a heater element etc. Call F&P customer care.

Nov 29, 2013 | Fisher and Paykel Active Smart® E522BR...

1 Answer

E402B model alarm comes on every 6 to 8 hours. fridge not cooling we have to reset it why?

ck the fans under neath and clean the coils as this the most common for your problem. . also ck the fan in freezer . it runs when the compressor is working . and if it not not enough cold .. ****

Jan 04, 2010 | Fisher and Paykel Active Smart® E522BR...

2 Answers

Uneven cooling in fridge and annooying alarm every 10 hours!


if the compressor is running your ref. should be getting cold. Their is a defrost timer but when it is in defrost the compressor shuts off. I think you do have a leak.


Mar 28, 2009 | Fisher and Paykel Active Smart® E522BR...

3 Answers

Fisher & Paykel Model number 402B S.Steel. Bottom frezer top Fridge.

My Fisher & Paykel Model E402B Stainless Steel Fridge/Freezer has a problem. Bottom Freezer is OK but Refrigerator will not work properly, somtimes it will freeze everything now it just warm inside i have checked the the fan and the rubber holding it up has broken also the ice is frozen in the vents can you help i got someone in to fix it but he said it will cost around $600 as there might be more wrong with it, what do you suggest thanks Clare

Jun 13, 2008 | Fisher E522BLX Stainless Steel

Not finding what you are looking for?
Refrigerators Logo

Related Topics:

471 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fisher and Paykel Refrigerators Experts

Brian Coughlan

Level 2 Expert

275 Answers

Charles T Nevin
Charles T Nevin

Level 3 Expert

4066 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Fisher and Paykel Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides