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DVD+/- Gateway issue DVD won't burn DVDs but plays them

Hey I've been having the same problems as some of the other folks thats replied above. I can watch dvds and record cd's fine, but to no avail can I burn a damn dvd. I have used these plain white dvd's ( but I know they work fine because I've used them before to back up music and other files and they've been great) but for some reason the dvd burner won't work now to burn . The cds, like I said will burn fine. I've tried Ashampoo, Cyberlink, Cheetah and they all won't work for the burning of a dvd and the Ashampoo usually always works fine. I had Gateway do a remote desktop & we've checked the drivers and used the uninstall and scanned for hardware changes etc. included is a little info about my system. Hope this can help you figure out whats the problem. Sometimes I've noticed that my drive fort cd/dvd player ( which is F:) will say cd then at times it will say DVD and it's totally got me confused. Thank you and God bless

Cheetah log file: Cheetah Log
------------------------------------------------

Initialize
OS Type XP
ToolBar Set
Register - Begin
Register - Begin end
getLastPosition
runMode mp3_disc
isBrowserShowing True

------------------------------------------------
------------------ Data Disc -------------------
------------------------------------------------

Loading drive data...
getSettings
initialize drives
F: HL-DT-ST DVD-RW GWA-4165B DG01
Disc Media Type - 3
Disc Open - True
Free Space 4488.06 MB
Space Required 1.44 MB
Your Drive can burn these Disc Types...
CDR
CDRW
DVDR
DVDRW
DVDPRW
DVDRDual

------------------------------------------------
------------------ Data Disc -------------------
------------------------------------------------

Loading drive data...
initialize drives
F: HL-DT-ST DVD-RW GWA-4165B DG01
Disc Media Type - 3
Disc Open - True
Free Space 4488.06 MB
Space Required 1.44 MB
Your Drive can burn these Disc Types...
CDR
CDRW
DVDR
DVDRW
DVDPRW
DVDRDual

------------------------------------------------
------------------ Data Disc -------------------
------------------------------------------------

Loading drive data...
initialize drives
F: HL-DT-ST DVD-RW GWA-4165B DG01
Disc Media Type - 3
Disc Open - True
Free Space 4488.06 MB
Space Required 1.44 MB
Your Drive can burn these Disc Types...
CDR
CDRW
DVDR
DVDRW
DVDPRW
DVDRDual

computer specs:My Computer Information - General
Refresh screen
Specifications
Gateway
System Model: DX210X
BIOS Version: Phoenix Technologies, LTD 6.00
PG
Operating System
Microsoft Windows XP Professional
Version: 5.1.2600
Service Pack: 3.0
Location: C:WINDOWS
PID: 76487- OEM - 0011903 - 00806
Hot Fix: KB936929
Memory (RAM)
Capacity: 1.50 GB
Processor
Intel(R) Pentium(R) 4 CPU 3.00GHz
Version: x86 Family 15 Model 6 Stepping 2
Speed: 3000 MHz
General Computer Info
System Name: YOUR- 9466FB2976 Domain: WORKGROUP
Time Zone: Central Standard Time Connection: Workstation (standalone) Proxy Server: Auto
IP Address: 192.168.15.2
IPX Address: Not Enabled
Local Disk
Total Capacity: 298.09 GB
Sum of Hard Disks: (C: D: E: )
Used: 202.71 GB Free: 95.37 GB
Page 1 of 1 My Computer Information - General 5/16/2008 hcp://system/sysinfo/sysInfoSum.htm

Thank you again.

Ollie

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  • Anonymous Feb 24, 2009

    says no disc is in drive E. There is a disc in the drive/

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I had the same problem. I finally got a knowledgeable tech at Gateway who knew that a patch had to be downloaded. I'm sorry but I don't have the link anymore but you might be able to find it in there white papers now that you know that it exists

Posted on Mar 11, 2010

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