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When I try to login to Paypal the screen hangs and then Internet Explorer stops working. the tab then tries to recover and I end up in a ghastly loop of recover and hang. Help!!

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  • sally_mander Sep 14, 2010

    Thanks but I have the most up to date version of java on my machine. The problem seems to occur when the address changes from http:// to https:// - am wondering id the "s" is causing it?



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I checked paypal and most of the page is java. You might have an issue with Java. CLICK HERE to download the latest Java to install on your computer and see if that helps.

Posted on Sep 14, 2010

  • S1LV3R
    S1LV3R Sep 14, 2010

    Would you happen to know what version of Internet Explorer you are running? I would also suggest using an alternate browser like firefox or opera. IE has a tendency to do things in the background without your knowledge, which can be bad.



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It is possible that you have a stale cookie on your system. Logging in will put a cookie on the system, so try cleaning your cookies or using a different browser. There have also been some recent upgrades to the PayPal home page and some JSP or CSS file didn't load and is causing the login to hang.

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Block or allow cookies based on their type.
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  2. Click the Tools button, and then click Internet Options.
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Log in to your PayPal account to see the details. FixYa has no access to the details of an account you have with another company.

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It is possible PayPal is performing website maintenance, usually they will have a message up on the home page advising of this. If this is not the case, then try to clear your internet browser history, temp files and cookies. This may resolve the issue.

In Internet Explorer
Go to Tools > Internet options and under the first tab click the Delete under the Browsing History option.

In FireFox
Click the FireFox button at the top left(newest version) and in the drop down hover your mouse over History and click clear recent history. Make sure all boxes are checked except active logins and site preferences.

After you do the above, restart your browser and try to log in.


Jun 03, 2011 | PayPal Accounts

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I log in then cannot get any further this has been happening for a few weeks If I turn of my pc and reboot this sometimes helps


If you are having trouble with the paypal website(which is the problem category you selected on this site) then you can try clearing your internet browser cache so see if this helps.

In internet explorer,
Click on tools > internet options and under the first tab, click Delete under Browsing History.

In Firefox,
Go to the firefox button at the top left(newest version of firefox) and hover your pointer over the history option. Click Clear Recent History and make sure all options are checked except active login and site preferences.


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Download Firefox. It's a much better browser, and it's a lot faster. It's possible you may have a virus or something is corrupt with your Internet Explorer. Make sure you have the most up-to-date version also.

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I successfully made a purchase on ebay using PAYPAL two nights ago with no problems. Last night and today I have gotten as far as the Log in to PayPal screen, entering my correct email address and...

Try emptying your temporary internet files.

Open a browser window, go to "Tools", then "Internet Options", then the "General" tab.

In the middle of the window you should see "Browser History". Click on "Delete".

This should open another window, click on "Delete" again.

Try logging in to PayPal again.

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2 Answers

Can't login to paypal when on ebay. paypal and ebay are linked, it just stopped. works ok on other computers.

I know feel this is a cache issue clearing you cache in your browser and delete all old history usually F5 does help in most browsers if not click start, settings, then control panel then internet options, clear all internet history and cache. If that does not work try another piece of browser software like firefox,chrome,safri etc etc. The problem is isolated to this computer you said that yourself making the qualified statment "it works on my other computer" so take some time out to see why its not wroking on "This computer" try even recovering but I fell the problem is pointing to the browser. How about some postive feedback and ratings for your wonderful answer today? Thanks

Btw, I’m available to help over the phone in case u need at

Nov 23, 2009 | PayPal Accounts

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