Question about Epson Expression 10000XL Flatbed Scanner

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10000xl won't power up

I am unable to turn my scanner on. I have done all the basic troubleshooting things like try different power cords, check the outlet. Try other outlets, etc. It's like the power supply isn't working. How do I fix this?

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  • dcas613 Nov 19, 2008

    i have the same problem but with a epson expression 1680

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4 Suggested Answers

erwinroyo
  • 189 Answers

SOURCE: scanner won't turn on

Hi,
Try to test the power cord of the scanner (cable from scanner to outlet) using multitester if there is an electricity or if you have extra power cord test it. Maybe that's the defect. If that's not the problem it is now the scanner itself, have it for the repair man or technician.
Thanks

Posted on Nov 19, 2008

sherlyn c
  • 134 Answers

SOURCE: Epson Perfection v200 stopped working on my imac

Try to scan using epson scan to isolate the issue. You can launch epson scan from applications. If you can scan using epson scan, call adobe to troubleshoot further on photoshop.
If you get an error epson scan cannot be started or if it won't launch. It could be connection or driver issue.
To uninstall/re-install twain on mac, follow the instructions:
- go to applications. Trash epson scan and epson scanner monitor
- Go to library then application support. Trash epson scanner module.
- Go to library then image capture. Trash twain data sources.
- Go to the hard drive. Click on user. Click on the name of your computer. Click on library. Click on preferences. Click on epson. Trash epson scan.
- Empty the trash.
- Restart your mac.
- Log on to support.epson.com. Type in v200 in the search box on the top right corner of the page then click search. click on the first search result. Click on the drop down box and select macintosh operating system instead of windows. click on the second driver down, epson12527.dmg then click on download now. Select no thanks, i prefer not to receive this information then click accept. Install the epson scan installer after the download.
- Then try to scan using epson scan.
If epson scan won't launch or you get an error, try a different usb cable.

Goodluck.

sherlyn c.

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Posted on May 22, 2009

  • 1 Answer

SOURCE: Epson Perfection V500 photo scanner, carriage unit unable to move

I have had the sam problem on 2 of the same scanners. Open the scanner cover and slide the transparency unit transportation lock to the unlocked position. Then close the scanner cover.Power it on and there you go.Somehow this little switch can get moved and there is the grinding noise and not working.

Posted on Oct 24, 2009

  • 154 Answers

SOURCE: Fuzzy scanned image from Epson Expression 10000XL scanner

Make sure that the item being scanned is lying flat against the scanner's glass. If the scanned image is still fuzzy after adjusting the object, clean the scanner glass with a lint-free cloth and some vinegar or ammonia-free window cleaner.
Hope this helps you. Please If this solutions solves you problem, please do not forget to rate my solution. If not, then please comment back so I can help some more

Posted on Apr 18, 2010

Testimonial: "My problem was finally solved by exchanging the scanner for another new one. The imaging hardware on the initial one was defective. Many Thanks!"

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1 Answer

Why does it keep shutting itself off?


Probably connection to computer. You should have a software install disk and troubleshooting function in the computer software. If it's a wireless connection there may be a problem there. You may need to connect via a usb cable to allow the computer to do the troubleshooting.

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0xc19a0035


The ink system failure is a pain to troubleshoot. It could mean that the ink cartridges are not communicating with the print head, the print head is bad or the entire printer needs service.

Try resetting the printer to clear the error from memory:
First with the printer on, unplug the USB cable (if using one) from the printer (and the computer).. Then remove all of the ink cartridges from the printer (lift the scanner unit as if to change the ink). Wait for the printer to indicate "Insert ink cartridge). Then unplug the power cord from the back of the printer. (Note: do not turn off the printer just disconnect the power cord.) I also disconnect the power cord from the outlet and the power adapter (this resets the adapter). Wait 60 seconds or longer. Then reconnect the power cord to the printer, the adapter and then the outlet. Turn on the printer if it doesn't turn on on its own. Reinsert the ink cartridges and close the printer. Print a calibration page if prompted to do so. Finally reconnect the USB cable. Try printing again.

If the message repeats, the unit needs service. This printer doesn't allow the user to service the print head so the cost for servicing is variable. If the printer is under warranty, contact HP for service. Otherwise decide if it is worth the cost of service (expect a minimum charge of $50 just to determine the problem.)

I hope this helps.

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Have you tried an other USB cable??? have you tried a different USB port on the computer??? try the scanner on an other computer as well, does it have POWER???... eazy stepps to troubleshoot all types of devices is to first make sure the device has POWER, than concentrate on connectivity (cables, ports, etc...) than try it on an other computer, re-install drivers as well..., check for viruses also, when everything is clean and it still not working than replace the device... it's dead (send flowers) ha! just kidding!

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Fuzzy scanned image from Epson Expression 10000XL scanner


Make sure that the item being scanned is lying flat against the scanner's glass. If the scanned image is still fuzzy after adjusting the object, clean the scanner glass with a lint-free cloth and some vinegar or ammonia-free window cleaner.
Hope this helps you. Please If this solutions solves you problem, please do not forget to rate my solution. If not, then please comment back so I can help some more

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1 Answer

Scanner won't turn on


Hi,
Try to test the power cord of the scanner (cable from scanner to outlet) using multitester if there is an electricity or if you have extra power cord test it. Maybe that's the defect. If that's not the problem it is now the scanner itself, have it for the repair man or technician.
Thanks

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so i tried an alternative..here we go..
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next click new scan on top and that got me going.

some say there are issues with the way usb talks to old scanners with new operating systems like mine (vista 64). hope it helps until you find the actual cure.

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