Question about HP Pavilion zd8000 Notebook

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When I start my computer a blue screen pops up then it crashes. It has text on it but I don't get a chance to read it.

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Download Microsoft Debugging tool here
just select the version of your computer (OS and if it is 32bit or 64)

install it.

then check this link on how to use the windows debugging tool
click here

-------------------

Every time that there is a blue screen error or a stop error, windows generates a dump file that has the details about the crash error. the dump file is located in this folder
C:\windows\minidump

you have to run the debugger, click on file, select ran deugger for crash error then after that browse to that folder and lod the minidump file.

in order for you to fully understand how to user the windows debugger, you have to read the link that i posted above.

the result of debugging will give you a detailed analysis on the problem, it could be driver issue, or the device or the OS itself

Posted on Sep 14, 2010

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Posted on Jan 02, 2017

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