Hello, Maclay55 -
I hope you checked the owner's manual first, the troubleshooting / problem solving section.
It wouldn't hurt to put new batteries in the scale (2 AAA batteries).
Note: From the instructions for the scales:
6. Do not store scale where you store cleaning chemicals. The vapors from some household products may affect the electronic components of your scale. Do not store scale on its side.
7. This scale is an extremely sensitive weighing device. In order to prevent run down of the battery, do not store anything on the scale.
8. Do not dispose of batteries in fire. Batteries may explode or leak. Do not mix old and new batteries. Do not mix Alkaline, carbon-zinc (standard) or Nickel-Cadmium (rechargeable) batteries. Remove the batteries if the scale will not be used for a long period of time.
1037BL The Biggest Loser by Taylor Stainless Steel Platform Scale Instruction Manual, pages 4-5http://taylor-enviro.com/media/IBs/1037BL_ib.pdf
If installing fresh batteries does not work, then I suggest you call the Taylor USA Consumer Help & Support department. This is the link to the web page with the US and Canadian telephone numbers:http://taylor-enviro.com/taylor-support/