Question about T-Mobile Dash Smartphone

4 Answers

Won't Boot Up, Alternates between Windows screen and TMobile screen

Hi,

I've had the TMobile Dash for several weeks. Today it will not boot up when I turn it on. It just alternates between the TMobile screen and the Windows screen.

I tried one of the posted suggestions - to press a certain two keys at once when powering it on, etc., but that didn't help.

Thanks for your suggestions

Posted by on

  • 6 more comments 
  • Tuffgyrl1 May 17, 2008

    what are the two keys

  • Anonymous Aug 07, 2008

    YA WHATS THE TO KEYS PLEASE???

  • evermayas Aug 18, 2008

    every time i try to boot my phone, it stops at the tmobile screen and no further, can simeone help me please

  • Anonymous Aug 29, 2008

    Exact same problem. Any suggestions?

  • Anonymous Sep 03, 2008

    I have t-mobile dash, that won't boot up ..stays on t-mobile screen. I took the SIM card out and restarted it but did not help.I dont want to loose my data ... so any ideas anyone?

  • MekaRunner Oct 29, 2008

    Same thing here.

  • Anonymous Oct 30, 2008

    on the white tmobile screen, reset and clear cache wont work it just stays on the white screen



  • Anonymous Oct 31, 2008

    same problem here. just got off with tmobile pda support and said if it will not master reboot then no fix other than new phone. bummer. just had it for a year and 1 month. past warranty period by a month.

×

4 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 18 Answers

Master repoot the phone. You will loose all data, but you can recover the phone.

1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)

Posted on May 23, 2008

Found this here. Seems to work, and you won't lose your data!

"Clear the Internet Cache. Follow the steps given below and it will fix problem.

1) Remove the SIM card from Dash and then start the phone.

2) Open up Internet Explorer and go to Menu -- > Tools --> Settings --> Memory

3) Clear all three items. If the Cache size is large (1MB or more), it will take long time to clear it so please wait.

4) Turn off the phone and put back SIM card.

5) Turn on the phone and it will start just fine.

Posted on Jul 26, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Thanks!! The Master reboot worked for me, but I lost all my contacts and everything else.

Posted on Jul 24, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My warranty expires a week ago and my phone doesn't boot up now any more. I even tried with my colleague Dash battery, no luck.

Please help if you have any solution.
-RR

Posted on May 16, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

4 Answers

My phone won't power up. It starts on the white


you have to do a master reboot onyour phone.the same thing happened to me. before u power up the phone hold the 2 white line buttons and then power the phone on without letting the buttons go.

Jun 09, 2009 | T-Mobile Dash Smartphone

1 Answer

I got a new tmobile dash and today i broke my set up cd


i have a tmobile dash and broke my format cd how can i get the software again

Dec 26, 2008 | T-Mobile Dash Smartphone

2 Answers

Windows mobile unable to see the screen


ASDFGSDFGGSFGGHGFGHGHJKYYYYYYYYYYYYYYYYYYYYYY

Dec 12, 2008 | HTC Touch P3452 Smartphone

2 Answers

Dash stuck on opening TMobile screen


The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/
Be warned that if you use this method most of the data on the phone will be lost, like text messages and etc. Your contacts should be fine as the are stored on the SIM Card and if you have been syncing your contacts with your PC then they should get loaded when you do the up

Jul 04, 2008 | T-Mobile Dash Smartphone

2 Answers

T-mobile dash


I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.

Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.

This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.

Note: Please read the directions completely before doing anything for better results.

Step 1: Take your battery out and shut off your phone
Step 2: Press and hold the two soft key buttons.
Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons.
Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key").
Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.

Wait a minute for it boot up and overall it should do it.

May 31, 2008 | T-Mobile Dash Smartphone

1 Answer

T mobile dash


This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me jeanrenoux@hotmail.com

May 24, 2008 | T-Mobile Dash Smartphone

4 Answers

Tmobile dash is getting me p'd off


Mine does the samething. I'm running 6.1 and have found the problem to be the system fails to read the sd card on boot. When I reset my memory I don't put the sd card in until the system has booted back to the start screen. Works fine everytime.

Apr 15, 2008 | T-Mobile Dash Smartphone

2 Answers

Tmobile dash problem


when this happens take the battery off for 15 seconds and put it back. try to do this atleast once a week. cell phones is just like a computer that need to be reboot. let me know if this solved your problem.

Jan 21, 2008 | T-Mobile Dash Smartphone

1 Answer

Booting problem


sir try to turn on ur phone by taking out memo. card (if u r having it) or else try by doing soft reset on ur phone good luck

Oct 15, 2007 | T-Mobile Dash Smartphone

1 Answer

Will not Boot.


Since it gets to the 90% boot phase, you should be able to synce with the computer at that point. If so, then downgrade to pocket pc 2003 software which you can find at http://ftp.us.dell.com/utility/R111630.EXE Once done, make sure your pda will boot. If effective, re-install windows mobile 5.0 and try it again! (Last attempt b4 contacting manufacturer...) I had simmilar problem with this on my pda at one time too. Sometimes it is as easy as removing the battery, pressing and holding the power button for 10 seconds, then putting everything back in and reboot it.

Jun 29, 2007 | Dell Axim X50v Pocket PC

Not finding what you are looking for?
T-Mobile Dash Smartphone Logo

Related Topics:

414 people viewed this question

Ask a Question

Usually answered in minutes!

Top T-Mobile PDAs Experts

yadayada
yadayada

Level 3 Expert

60960 Answers

MUSTAFA BULENT...
MUSTAFA BULENT...

Level 2 Expert

166 Answers

matt
matt

Level 3 Expert

437 Answers

Are you a T-Mobile PDA Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...