Question about T-Mobile Dash Smartphone

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Won't Boot Up, Alternates between Windows screen and TMobile screen


I've had the TMobile Dash for several weeks. Today it will not boot up when I turn it on. It just alternates between the TMobile screen and the Windows screen.

I tried one of the posted suggestions - to press a certain two keys at once when powering it on, etc., but that didn't help.

Thanks for your suggestions

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  • 6 more comments 
  • Tuffgyrl1 May 17, 2008

    what are the two keys

  • Anonymous Aug 07, 2008


  • evermayas Aug 18, 2008

    every time i try to boot my phone, it stops at the tmobile screen and no further, can simeone help me please

  • Anonymous Aug 29, 2008

    Exact same problem. Any suggestions?

  • Anonymous Sep 03, 2008

    I have t-mobile dash, that won't boot up ..stays on t-mobile screen. I took the SIM card out and restarted it but did not help.I dont want to loose my data ... so any ideas anyone?

  • MekaRunner Oct 29, 2008

    Same thing here.

  • Anonymous Oct 30, 2008

    on the white tmobile screen, reset and clear cache wont work it just stays on the white screen

  • Anonymous Oct 31, 2008

    same problem here. just got off with tmobile pda support and said if it will not master reboot then no fix other than new phone. bummer. just had it for a year and 1 month. past warranty period by a month.


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Master repoot the phone. You will loose all data, but you can recover the phone.


Posted on May 23, 2008

Found this here. Seems to work, and you won't lose your data!

"Clear the Internet Cache. Follow the steps given below and it will fix problem.

1) Remove the SIM card from Dash and then start the phone.

2) Open up Internet Explorer and go to Menu -- > Tools --> Settings --> Memory

3) Clear all three items. If the Cache size is large (1MB or more), it will take long time to clear it so please wait.

4) Turn off the phone and put back SIM card.

5) Turn on the phone and it will start just fine.

Posted on Jul 26, 2008

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Thanks!! The Master reboot worked for me, but I lost all my contacts and everything else.

Posted on Jul 24, 2008

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My warranty expires a week ago and my phone doesn't boot up now any more. I even tried with my colleague Dash battery, no luck.

Please help if you have any solution.

Posted on May 16, 2008

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This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.

Note: Please read the directions completely before doing anything for better results.

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Wait a minute for it boot up and overall it should do it.

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