1) DO NOT connect printer to computer!
2) Put the Installation Disk for the printer, in the optical drive of your computer. (Comes with the printer)
If you do not have this disk, post back in a Comment.
You will download the software from HP Support.
I need the printer model name, and model number.
Also what Windows operating system you are using.
(It cannot be assumed what Operating System you are using.
May not be the one that came with the computer)
If you have the Installation Disk, load ALL software.
(One example; HP Photosmart Full Feature Software & Drivers)
[Driver: Small piece of software that allows the Operating System to communicate with a device
The device is the Printer. The O/S wasn't stated.
The Full Feature software covers all the software the printer needs.
If it is a unit that can Scan, Copy, Print, and Fax, for example;
all of that software will be loaded ]
ONCE the software is loaded, restart your computer if not asked.
After Windows has loaded again, let the computer run for a few minutes.
Now restart the computer.
(WinXP example; Start > Turn Off Computer > Restart)
Plug the USB cable from the printer into the computer.
Turn the printer on.
After a few seconds you should get a pop-up in the taskbar,
"Found new hardware device"
And perhaps another one,
"Found HP XXXXX device "
(X's stands for model name/number of printer)
IF,.......you have connected the printer FIRST, then attempted to install software -> This = NO.
You can get a driver conflict.
Post back in a Comment if this is what you have done.
[When a device (Printer in this case), is connected, Windows 'breaks it's neck' to find suitable, matching drivers.
If THE drivers are not there, Windows will pick from it's THOUSANDS of generic drivers.
Now you you install THE drivers needed, and there is a driver conflict;
Windows: "Which ones do I use? These or THESE?" ]
Post the printer model name, and model number. This can be found on the Back of the printer.
(This is the type of USB cable end, that usually plugs into a printer,http://en.wikipedia.org/wiki/USB_connector#Cable_plugs_.28USB_1.x.2F2.0.29
Type B. It is also a Male plug. So it's a USB B Male.
Square shape with two corners cut off.
The USB A Male connector is the one that plugs into the computer.
Rectangle shape )