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I have a dell desktop computer and I've ran windows update service pack 3 it gets half way done and stops and say it can not load beethov9.wma it did that for 3 or 4 time so I said skip the file and continue to update my computer it stopped again and said that it could not fine the file and check the location of the down load or put in the disk with service pack 3 on it. so how do i download service pack 3 to a disk my local computer shop said that it can be done ,but would not tell me how to do it but told me that they would do it for $75 can you tell me how to do it myself? Thanks Terry

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  • Terry Sims Sep 14, 2010

    ok thank you

  • Terry Sims Sep 14, 2010

    I thought that the problem was fixed I did just as you said and it got to the same file again and it gave me an error message that it can not load the file so i click on contiue to updeat without loading the file and the got the other error messagecan't load beethoven's symphony no 9 (scherzo).wma and its asking to put in the service pack 3 disc can you help

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This problem is permission related. For that start computer in safe mode. For that when you power up the computer press F8 key then you can see safe mode and other menu enter in safemode with default administrator user. Then changing ownership of C:/documents&Settings/allusers/documents folder. Right click on it then click on property then set security to everyone with full rights then apply and restart computer in normal mode then try to update sp3. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Sep 14, 2010

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This should help you also

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On March 6, 2008 Microsoft released Service Pack 3 (SP3) for Windows XP. Service Pack 3 contains all of the important Windows updates from previous service packs as well as additional updates that were released after Service Pack 2. To install Windows XP Service Pack 3 from the Internet on a home desktop computer use the Windows Update feature. CAUTION: If you have an HP Pavilion, HP Media Center or Compaq Presario desktop computer that has an AMD processor, your PC might encounter a startup problem after installing SP3 (or SP3 will not download from Windows Update). Before attempting to install SP3, install sp37394 - Microsoft Windows XP SP3 Upgrade Utility for systems with AMD processors . For more information, the following support articles from the Microsoft Web site can help: 322389 - How to obtain the latest Windows XP service pack (in English) 936929 - Release notes for Windows XP Service Pack 3 (in English) NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

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