Question about Garmin nuvi 255W GPS Receiver

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I have a nuvi 255, not a 255w. when i plug it in to set a new destination, it shows a screen I've never seen before with an icon showing a computer tower plugged into a nuvi, and it downloads maps, then asks for pin number. after pin has been entered, the whole routine starts up again. what's wrong? how do i fix it?

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