Question about Dell 924 All-in-One InkJet Printer

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Scanner issues when trying to scan a color picture i get a msg that says my scanner is busy. I just turned it on ow can it be busy

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Disconnect the printer from the computer and also unplug the power adapter of the printer , wait for 30 seconds and reconnect the power adapter and try to copy a document , if it works then there are no issues with the scanner.

if it still gives you the msg scanner busy. then click on start ----->click on RUN-----> type "control printers" click OK , right click on dell AIO 924 and then click "cancel all documents".
restart the printer and then try scanning.

Posted on May 22, 2008

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HP LaserJet 400 colorMFP M475dw + Scan to Email + Device is busy, Try again later


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he HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:
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Additionally, the scanner bulb might not turn on during scanning.ry the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.Solution one: Check the scanner lightFollow these steps to check the scanner light by making a color copy of any document.
  1. Load plain white, unused, letter size paper in the paper tray.
  2. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
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    1 - Area where scanner light is visible2 - Scanner glass
    • If the scanner light does not turn on when the scanner mechanism moves across the scanner bed, continue to the solution to reset the product.
    • If the scanner light turns on , continue with the next solution.
    Solution two: Check the power connectionFollow these steps to troubleshoot the power connection.
    1. Press the Power button (c01602202.gif ) to turn off the product.
    2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
    3. Press the Power button (c01602202.gif ) to turn on the product.
    4. Load plain white, unused, letter size paper in the paper tray.
    5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
    6. Try again to make a color copy.
      • If these steps resolved the issue , you do not need to continue troubleshooting.note.pngNOTE:If the product works properly when plugged directly into a wall outlet rather than a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage for the product to work properly.
      • If the issue persists , continue with these steps.
    7. Press the Power button (c01602202.gif ) to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
    8. Press the Power button (c01602202.gif ) to turn on the product.
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    1. Press the Power button (c01602202.gif ) to turn off the product.note.pngNOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
    2. Disconnect the power cord from the rear of the product.
    3. Unplug the power cord from the electrical outlet.
    4. Wait 30 seconds.
    5. Replug the power cord into the electrical outlet.
    6. Reconnect the power cord to the rear of the product.
    7. Press the Power button (c01602202.gif ) to turn on the product.
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