Question about HP J4680 Office Jet All-In-One Printer

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I have had the printer for just over a year and have to download the software three times because of problems. Now, once again I am getting a signal that there is an error in printing and it will not print. I have tried your online help and the signal tells me there is a connection problem. Not so. I have no problem with the connection. The wireless signal is also very strong. It has cost me a fee for over the phone assistance to solve the previous problems. Adding up to more than the cost of the printer. How do I get some personal customer service from HP to solve my problem?

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  • danusia10 Sep 14, 2010

    the message I get is Connectivity problem. I check the cable a dozen times and install the usb cable, I turn the printer on and off a dozen times and the problem still remains the same. what should I do?



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The HP web site for your printer is HERE.

Posted on Sep 14, 2010


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Most, probably, it was not installed properly. You need to run the software again. If you have the installation cd, insert it again in your computer. Once it starts running, continue like you're installing it for the first time. It should give you three options: Install a Printer, Update/Upgrade, and Install Additional Softwares. Choose Install Additional Softwares and hit Continue. On the next page, place a checkmark in Lexmark toolbar and continue and finish the installation. You should have Lexmark in one of the toolbars now. If not, place/make a comment so I can get back to this.

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HP Solution Center hasn't appeared on my laptop

Hi, If you have downloaded the software for your printer from its manufacturer's website, then its okay, otherwise I will recommend you to download the drive once again from the link provided below.
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The only other thing I can think of is that in some instances security software may prevent the printer software from proper installation. I would try:

1) Uninstall the software, and delete the printer again.

2) Reboot.

3) Redownload the driver (epson13403.exe) or go ahead and download the full driver/utility package (epson13405.exe). Here is the link:
Stylus Photo 1400 Downloads Use the Save option...NOT RUN. Save the file to your desktop.

4) Disconnect from the internet. Disable your antivirus software and your firewall. (Of course you will probably get warnings here. That's OK.)

5) Make sure your printer is ON and the USB cable is NOT connected.

6) Run (double-click) the file you downloaded to install the software. Connect the printer when prompted. If you should get a request during software install to go online to get latest software, cancel it.

7) Once you do a test print, re-enable your security software. Reconnect to the internet.

Should that not work.....Repeat the steps above but when you reboot, press F8 and boot into Safe Mode with Networking.

I'm posting this as a solution, so I am hoping for the best.

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1 Answer

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no problems man
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Install cd

hi i am a certified Canon repair tech for this printer. if you follow the link below this will take you to Canons support site where you can download the software for your printer. hope this helps

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Installation Problem

Does the printer work?
ie can you do a test print via printer keypad??
Is printer "online"

Have you tried different usb cable and port?

Have you unistalled previous driver and the software package before installing complete new downloaded software and driver package from hp to suit

We know how tiring it is dealing with people and their little printers buy a new one or pay someone else to do it for you if it's too hard.

Now you know why they can be too expensive to fix due to time it can take to even diagnose any posible faults.

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