Question about Brother MFC 240C All-In-One InkJet Printer

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Unable to print or copy, see troubleshooting 51

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  • Brother Master
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The error means you have a paper jam or one of the sensors is incorrectly reading a paper jam. Unplug the unit and check all areas for a jam. Remove the back Jam Clear Cover and check inside there. Remove the Paper Tray and check that area and check if the PE actuator is in place behind the paper tray. Lift the scanner flatbed unit and check inside the print carriage area. Look for scraps of paper at the sides of the platen. These scraps that may be soaked with ink and difficult to see. You may need to move the print head to see both sides.

If the PE actuator is missing, contact Brother for a replacement. Put in the replacement if needed.

Close the scanner unit, replace the clear jam cover (put it on correctly) and replace the paper tray. Plug in and turn on the printer and see if the message clears. If it doesn't clear, access the Ink or Ink Management menu (either directly by a single key or through the menus). Do a test print for Print Quality (Color). If the quality is good, press 1, the up arrow or + key to select Yes. Then press the Stop/Exit button. If the print quality is poor, clean the print head.

If the jam message occurs again, check for more scraps of paper inside the unit as above. Make sure your paper meets the specifications for the printer and isn't getting excessively humid. (Paper will pick up moisture from the atmosphere so keep only the needed amount in open reams or the paper tray.) Fan the paper in the tray and then return it to the paper tray. Make sure the paper is flat in the tray and that the guides are just touching the edge of the paper.

If it still doesn't clear, the unit needs service.

I hope this helps.

Cindy Wells

Posted on Sep 14, 2010

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I had the "Clean Unable 51" error code and saw a bunch of different solutions. First, I tried the purge solution to no avail. Then, I read that something is probably caught somewhere or that pulling paper out from a paper jam could've misaligned a gear. So, I pulled out the paper tray, opened the cover, and the back piece to investigate. Nothing.
But, I noticed that every time I opened the cover or the ink cover, it would reset and try and print the document again. I did this about 4 times, and still it said clean unable 51. But on the fifth time, it printed! It seems that every time it attempted to print, it got a little further. I suspect dust buildup or something to that effect. good luck

Posted on Sep 06, 2011

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Posted on Jan 02, 2017

  • 693 Answers

SOURCE: mfc240 c gives unable to print see troubleshooting

The message Paper Jam may appear on the display if the Brother machine is not feeding paper correctly, paper scraps have become stuck in the print head path, the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.
To solve this problem, please follow the steps listed below:

Note : images shown below are from the representative product and may differ from your Brother machine.


  1. Disconnect the machine from the power supply.

  2. Turn the unit around and remove the Jam Clear Cover from the back of the machine by grasping it at the Center and pulling it straight away from the rear of the machine.

    20090417_91.gif



    Caution DO NOT place the jam clear cover face down as shown in the illustration. You may damage the cover and cause paper jam.



    20090417_92.gif



  3. Look for any paper scraps, jammed paper or foreign objects in the rear of the unit. If anything is found, remove it.


    20090417_93.gif


    Be careful not to touch the feed roller.


    20090417_94.gif


  4. Remove the Paper Tray from the machine.


    20090417_95.gif



  5. Remove any remaining or jammed paper from the front of the machine.


    20090417_96.gif

  6. Look inside the machine, where the paper tray was installed and locate the white PE Actuator.


Caution Do not stand the machine on end. Ink may leak from the machine.

20090417_97.gif

20090417_98.gif

The PE Actuator looks like a 2 prong fork or tuning fork and is located near the rear center of the machine where the paper tray slides in. It is located between the 2 gray rollers.

  • If the White PE Actuator is in place, continue to Step 7.

  • If the White PE Actuator is missing, please contact Brother Customer Service from "Contact Us".

Using both hands, use the plastic tabs on both sides of machine to lift the flat-bed scanner until it locks securely into the open position.

  • Carefully examine areas 1 and 2 at the left and right hand ends of the platen area for paper scraps.

  • These scraps may have become saturated with ink and be difficult to see.

  • Use a flashlight if necessary to check thoroughly.

Posted on Aug 14, 2011

  • 1 Answer

SOURCE: print unable 51

Reinstalled driver from brother. unplugged from computer. unplugged from wall.  held printer upside down while plugged back into wall. (lots of encouraging noises) replugged printer (USB cable) back into computer. Whole F'ing thing works Go figure Buy Lexmark

Posted on Feb 08, 2009

SINN3D
  • 85 Answers

SOURCE: unable to print 51. what does this mean?

Here mate this should help: http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/000500/000065/faq000565_013.html?reg=eu&c=gb&lang=en&prod=mfc440cn_all&Cat=11

Posted on Jun 13, 2010

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