On turning the laptop on i got a message that it had lost a file and needed the original CD-Rom re installing, i cannot locate that CD, how do i get up and running again please.

order a master complete restore disk.. i did that for my computer i got it for $6 on ebay

The newer driver from the HP web-site should have "upgraded" the driver that came from the CD-ROM -- you don't need to uninstall the "older" driver, before installing the "newer" driver.

> information had been lost which was on the original

What information do you think was "lost" ?

Did you then uninstall the "newer" driver?

Did you then install the "older" driver from the CD-ROM?

Did you install PhotoSmart 2.5, and then did you re-install it from the CD-ROM?

> it still does not work

What are the symptoms? What are the error-messages?

After installing the "newer" version of PhotoSmart, what are the symptoms? What are the error-messages?

Use a product key recovery program to find your lost key. An example of such a program is Product Key Explorer

2

Install the program by double-clicking on the file you just downloaded and going through the installation process.

3

Open the program when ready and then click "select computer" and make sure it says "Local Computer." Click on the "Find Keys" button.

4

Locate the program that you installed through your CD-ROM. Next to the product name should be your product key.

From here: http://www.nsauditor.com/product_key_finder.html

Good luck.

When you install Microsoft Windows XP, you may receive the following error message:
[Files Needed]
The file 'Asms' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK.
This issue may occur if the Setup program cannot communicate with the CD-ROM drive.
To resolve this issue, use the appropriate method for your computer.
Hard disk formatted with FAT or FAT32 file system
If the hard disk is formatted with the FAT file system or with the FAT32 file system, follow these steps:
Use a Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition (Me) Startup disk with CD-ROM drivers to restart the computer.
Copy the Xcopy.exe tool from the Windows 98 Second Edition CD-ROM, the Windows Millennium Edition (Me) CD-ROM, or the hard disk to the Windows Startup disk. To do this, use the appropriate method.
Windows 98 Second Edition CD-ROM
Insert the Windows 98 Second Edition CD-ROM in the CD-ROM or DVD-ROM drive, and then at the command prompt type the following lines, pressing ENTER after you type each line, where cd-rom is the drive letter of the CD-ROM or DVD-ROM drive:
c:
copy cd-rom:\win98\smartdrv.exe
copy cd-rom:\tools\oldmsdos\xcopy*.*
Windows Millennium Edition (Me) CD-ROM
Insert the Windows Millennium Edition (Me) CD-ROM in the CD-ROM or DVD-ROM drive, at the command prompt type the following lines where cd-rom is the drive letter of the CD-ROM or DVD-ROM drive, and then press ENTER after you type each line:
c:
copy cd-rom:\win9x\smartdrv.exe
extract cd-rom:\win9x\win_17.cab xcopy.exe /L c:\ xcopy.exe
extract cd-rom:\win9x\win_17.cab xcopy32.exe /L c:\ xcopy32.exe
extract cd-rom:\win9x\win_19.cab xcopy32.mod /L c:\ xcopy32.mod
Hard disk
At the command prompt, type the following lines where drive is the drive letter of the hard disk where Windows is installed, and then press ENTER after you type each line:
c:
copy drive:\windows\smartdrv.*
copy drive:\windows\xcopy*.*
Eject the Windows 98 or Windows Millennium Edition (Me) CD-ROM, and then insert the Windows XP Professional CD-ROM.
Copy the I386 folder and all its subfolders to the hard disk. To do this, type the following lines at the command prompt where cd-rom is the drive letter of the CD-ROM drive, and drive is the drive letter of the hard disk, and then press ENTER after you type each line:
smartdrv
xcopy cd-rom:\i386 drive:\i386 /e
Restart the computer, and then start the Setup program again.
When you receive the error message, click Browse, and then type the path of the I386 folder on the hard disk.
Note You may be prompted several times for the location of this folder. If Browse is not available, see the "Hard disk formatted with NTFS file system" section.
Hard disk formatted with NTFS file system
If the hard disk is formatted with the NTFS file system and you are upgrading an earlier version of Windows, use one of the following methods.
Method 1
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
When you receive the error message, press SHIFT+F10 to start a command session.
Type regedit.exe, and then press ENTER.
Click HKEY_LOCAL_MACHINE.
On the File menu, click Load Hive, and then load %Windir%\System32\Config\System.sav.
When you are prompted to specify a name, type Test.
Locate and then click the following key:
HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Delete the UPPERFILTERS and LOWERFILTERS registry keys.
Repeat steps 6 and 7 for the other ControlSet# keys under the Test hive.
Click File, and then click Exit to quit Registry Editor.
If the path in the error message is the correct drive letter for the CD-ROM drive, click OK to continue the Setup program.
If you receive the error message again, the Setup program cannot correctly read from the CD-ROM drive, or the path information is incorrect. In this case, restart your computer and let the Setup program resume.
Method 2
If you cannot start Regedit.exe at the command prompt, and there is another available partition where you can install Windows on the hard disk, follow these steps:
Install Windows in the other partition.
Start the new installation of Windows, and then start Regedit.exe.
Follow the steps in method 1, but load the System.sav hive from the original Windows folder.
Method 3
If you are not using a retail Windows XP CD-ROM with a hologram (for example, if you are using a burned CD-ROM), try to run the Setup program from a retail CD-ROM with a hologram. To verify this, start the computer by using Recovery Console, and then check the C:\$win_nt$.~ls folder. Look for the Asms folder. If the folder is missing or the files that it contains are zero bytes, the CD-ROM was not burned correctly.
For additional information about how to use Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base:
307654 (http://support.microsoft.com/kb/307654/ ) HOW TO: Install and use the Recovery Console in Windows XP

ok follow the link below to get the installation files cd...
But be sure to use your original

you have to re install the copy of the file missing, if you do not re install this file. you wont be able to install windows. you need to re install this file to avoid this messages, you a have a windows installation disc have a copy install to your pc

if you can get an external cd/dvd drive from a friend, then you could solve the problem.

other solutions would mean that you will reinstall windows again. This takes more time and has a few tricks to be done from a flash drive.

Hello maybelle,

Your system is corrupted, files needed to boot up windows was corrupt or it was deleted accidentally, the only solution that can correct the problem is provide installation disc(windows installer) and insert it to the CD ROM and boot your system to CD DOM and follow the the on screen instruction.
(note: installation of Operating system can lost your important files, back up the files)

installation of OS refer to this info: http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

please do not rate me if the solution not solve the problem.

if need more info, please notify me, i will give you more information.

best regards.

you can use any xp disk.re install fresh copy not repair.im sure you know someone who could lend you a copy for couple of hours

You MUST use the installation bootup disk to install windows it is the only way........... NOT THE RECOVERY DISK this is a MUST. Allow it to go through the motion of installing Windows until it cannot go any further. Then press the "R" key for the console. When in the DOS screen TYPE ... chkdsk /p Windows will repair itself and then you will recover all your data it should be back to normal.