Question about NorStar T7316E Corded Phone

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I have a Nortel System T7316E. The display says "SERVICES ON list". When a call comes in it goes right into VOICEMAIL. I have unplugged the System and pressed all the buttons but nothing works. HELP!!

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  • NorStar Master
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On the set displaying the message enter feature #871.

Posted on Sep 14, 2010

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1 Answer

I have nortel phone system, voicemail is not working at all and feature 981, 983, 985 all say inactive feature--how do I reactive the voicemail??


Dear Annabelle,
Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;
Ahmed Safaa El-DeebTelecom & Network Engineer

Mar 28, 2012 | NorStar T7316E Corded Phone

1 Answer

Voicemail feature does not work. Says 'INACTIVE'


Unplug your voicemail system from the electrical outlet for 1 minute, then plug it back in. This should clear any glitches in the system when it reboots. It may take up to 15 minutes to completely reboot. If the system still does not work after that, it may be in need of repair. You can search for local repair right here on FixYa.com.
Good Luck!

Aug 18, 2010 | Nortel T7316E 2-Line Corded Phone

1 Answer

Nortel T3716E send calls to voicemail HELP!


Sounds like the call forward no answer isn;t set up on your extension. The first thing to do is to find out what the voice mail pilot number is. That's done by pressing feature 982. The display should say "set:xxx". The set number provided is the voicemail pilot number. Next you'll need to enter system programming. Programming is done on 7310, 7324 and 7316 type sets. Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you want to change call forward no answer on.
Press the show key (top right arrow)
The display should say LINE ACCESS
Press the next key (bottom right arrow) .
The display should say CAPABILITIES.
Press the show key (top right arrow) .
The display say foward no answer.
press theshow key (top right arrow)..
The display should say none. Press the chng key and enter in the voice mail pilot number. press the show key again (top right arrow) To review the rings til forward. Press the chng key if you wish to change the ammount of rings til answered. Press the release key when finished

Jun 23, 2010 | NorStar T7316E Corded Phone

2 Answers

How to move my ext# to a new phone location Nortel t7316E


The system has a built-in feature called "Set Relocation", which will allow you to move your phone to another active telephone jack in your office and the extension number, voicemail box, and all features will stay with your phone.

Have your system administrator turn on Set Relocation, or check your Norstar administration manual for programming details. Or, you can call your telecom service company and have them send a technician.

May 14, 2010 | Nortel Norstar 16-Line PBX Speakerphone

1 Answer

Voicemail and password


I would unplug power to the voicemail, then restore. Wait 10 minutes and then do the same to the phone system.

What you are trying to do is reinitialize the voiecmail, if you dont know what you are doing you will do more harm than good.

Jul 20, 2009 | Nortel T7316E 2-Line Corded Phone

2 Answers

T7316E Voicemail Password Issues


Feature 983
password is: 1020000 (if you use 3 difit extensions)
OR
120000 (if you have 2 digit extensions)

Jul 09, 2009 | Nortel T7316E 2-Line Corded Phone

2 Answers

Nortel T7316e help


dial your voicemail, put in your password, after you are in the voicemail, press 8 and listen to the prompts, it will tell you were to record your name for the company directory.

Jun 26, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Nortel T7316E Voicemail


It sounds like both phones are set to ring on incoming calls and both phones are set to call forward to voice mail box with the same amount of rings . you should turn off the ringing for both phones that way it will not jump between the to mail boxes . now when a call is trans it will go to the box .

Mar 24, 2009 | NorStar T7316E Corded Phone

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