Question about Tomtom XL 330S GPS Receiver

1 Answer

TomTom stays on the intial start up screen. Also when I plug it in to my PC to update, the PC does not recognize it.

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  • dgmgcb Sep 14, 2010

    The TomTom finally rebooted. I am able to access it and it seems that all the files are there. I am going to leave this problem as unresolved until I can try it in my car. I will get back to you.

  • dgmgcb Sep 14, 2010

    Well I never got to my car with the TomTom. It would not shut down, and finally the opening screen went off. I restarted the TomTOm but it just stays on the opening screen. If I have to send it for repair, do you know where? Is it worth the cost of repair?

  • dgmgcb Sep 15, 2010

    The solution did not work, but it was helpful! My TomTom needs to be serviced but Fixya.com helped me determine that and how to handle the situation. Very pleased with the fast responses and the tech help.

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Base from the description of your problem this is a sign of a corrupted software on your unit, so what we can do here first is to do a reset , press and hold the power button of the unit for 15 seconds while power is ON and check if that will reboot the unit and make it working.

But after doing that and still same problem the unit needs repair already and better to send it back to TOMTOM for repair.TomTom stays on the intial - moz-screenshot-20.png

Posted on Sep 14, 2010

  • 2 more comments 
  • Mark Gil
    Mark Gil Sep 14, 2010

    Ok thank you for the update feel free to send me an update about it.

  • Mark Gil
    Mark Gil Sep 14, 2010

    Where are you from and how old is this unit? Yes the repair should not be that expensive rather than getting a new unit.

  • Mark Gil
    Mark Gil Sep 14, 2010

    If you're somewhere around UK you need to contact this number on how to send the unit for repair 0845 161 0009 and if you're from US you contact this number 866 486 6866.

  • dgmgcb Sep 15, 2010

    Got the unit at Christmas last year. I am in the US so I will call that number. Thank you so very much.

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Posted on Jan 02, 2017

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1 Answer

TomTom One is not recognized by computer which suggests to format the disk in drive E: before you can use it. Devise itself doesn't prompt to connect to PC.


Bad battery is not the cause of issue. When you plug unit into computer it is powered by computer so battery condition is not the problem.

Try plugging it into another computer and see what happens. Then you can draw your own conclusions whether the computer or GPS is at fault.

Nov 22, 2015 | Tomtom GPS

1 Answer

Pluged to pc to update and the tomtom screen went off.now it wont come back on.there is a green lite on bottom, i press the the on the power button nothing happens...it is a xxl


when you plug it into the pc ,is the pc recognising that its a tomtom? If it is then try updating it again with tomtom home

Apr 22, 2011 | Tomtom GPS

1 Answer

My computer will not recognize my tomtom.


Did you download tomtom home software for free? if not go too tomtom.com, download the program and then connect your device too your computer and it should ask if you want to connect click yes and then the update screen should appear and search automatically.

Jul 02, 2010 | Tomtom ONE XL GPS

1 Answer

After the intial set was performed on the pc,


try booting in safe mode (or hold SHI|FT key down whilst booting) and use system restore to restore to time before you updated

Dec 27, 2009 | ASUS Eee PC 900 Notebook

1 Answer

Tomtom One does not boot up, gets stuck on white loading screen. When connected to PC, Tomtom Home does not recognize device as connected.


Press the reset button on the under part of the TT. Then hook it up to the PC and redownload applications, maps and updates from Tom Tom.

Nov 08, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

Tom Tom frozen


Hello megbert, I own a TomTom also and have had your same problem before. I have listed the procedures from TomTom Home. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are charged up or the USB is plugged in.

If your device is not starting up properly, follow the steps below: 
  1. Soft reset your device

  2. If your device still does not start up, then reinstall the TomTom application using HOME
If you have backed up your TomTom to your computer, then you can reinstall the TomTom application from your backed up data
   In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.


Jan 14, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

My 720 frozen


This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Nov 19, 2008 | Tomtom GO 720 GPS Receiver

10 Answers

TomTom 520 won't start


Hi all,
I got the following response to this little problem. Will try it out and hopefully my 520 will work again soon.

To ensure that your device is correctly connected to your PC, please do the following:-

STEP 1 Run the Registry Cleaner Tool

• Disconnect the TomTom and remove any USB devices from your PC, If you use a USB Hub, please disconnect that also.
• Run the RemoveRegEntries tool. You can download it from :-http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 2 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
• Connect the TomTom to a USB port on the back of your PC. We strongly suggest that you use a USB 2.0 port and not a USB 1.1 Port. (USB 2.0 ports are faster USB ports, which are standard on all modern PC's, older PC's and some laptops may still use USB 1.1 ports which are slower and can prevent some USB devices from connecting properly).

STEP 3 Switch the TomTom On.

• On your PC, open My Computer
• Now switch the TomTom On while it is connected to the PC with the green light on.
• Look at My Computer, do any disk drives appear as you switch the TomTom On? If so, which drive letter is it?
• Double click on the TomTom disk.
• What files and yellow folders do you see?, please make a note of them and reply back with what files and yellow folders you see. If possible, please provide us with a screenshot showing all the details.

If the device is NOT listed as a 'Removable drive' under 'My Computer' when you switch the TomTom On, try the following:-

STEP 4 Check Device Manager

• Disconnect the TomTom from the computer.
• It is likely that you have a Firewall on your PC, in some cases, Firewalls can prevent USB devices from being recognized by the PC. We suggest configuring your Firewall and security settings to allow all USB devices to connect to your PC. Once you have done this, we suggest trying the steps above again.
• Go to 'Start' and right-click on 'My Computer' and select 'Properties'
• Select the 'Hardware' tab
• Expand 'Disk drives'. If the TomTom device is shown there with a red cross, right-click on it and select 'Enable'
• Check under 'My Computer' to see if the device now shows up as a 'Removable drive'.

We also suggest it is a good idea to try to connect your TomTom to another PC to see if you get the same problem.

Dec 27, 2007 | Tomtom GO 910 GPS Receiver

1 Answer

PC not recognizing Tomtom


go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

Nov 12, 2007 | Tomtom GO 910 GPS Receiver

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