Question about Office Equipment & Supplies
You are going to need a service tech.
The C3423 code means you have a problem with the Fusing Unit heating properly. This can be caused by a couple of parts in the fuser that must be diagnosed, replaced then the code must be cleared from memory by using the service mode.
Here is the specific text from the factory C353 service manual:
• After warm-up operation starts, the fusing
pressure roller thermistor does not detect a
temperature as high as a predetermined
one though a predetermined period of time
• The temperature of the pressure roller
remains lower than a predetermined level
even after the lapse of a predetermined
period of time after a temperature correction.
Posted on Sep 14, 2010
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Posted on Jan 02, 2017
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