Question about HP Office Equipment & Supplies
Try the following in order:
Disconnect printer power cord.
Turn off computer.
Disconnect computer power cord. (if laptop also remove battery)
Restart first computer than printer.
(this may look stupid, but it drains power that can jam USB ports and cause malfunction).
Clean the metal plate contacts in the ink carriage using cotton and isopropyl alcohol or cleaning solution.
Try turning off printer and performing a new cartridge installation. Use the HP software cartridge replacement procedure, do not simply swap cartridges.
Disconnect printer USB, reinstall printer software, connect printer back when prompted by setup wizard. Updated software for this model available at Software & Driver Downloads.
If you have spare cartridges, test them, the problem may be caused by a defective cartridge chip. Non original or refurbished cartridges commonly cause similar problems.
Posted on Sep 14, 2010
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Posted on Jan 02, 2017
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