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I have an hp laserjet 3050 fax machine. When I go to fax several documents at one time, the fax grabs the whole stack and sucks them through. How can I fix this problem?

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The first step is to insure that the top cover on the Automatic Document Feeder is closing properly. If it is not, the pages may multiple feed. If that is fine, then there is a pad that separates one page from the next in the ADF assembly. It wears out over time and begins to let the pages multiple feed. The part is normally replaced with the feed roller in the ADF at the same time. These are usually changed by a technician. The part #'s are RM1-0890 for the pad and RM1-0885 for the roller, you should be able to order them online.

Hope this helps!

Posted on May 16, 2008

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1 Answer

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Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.
Also, here is a link for every error code your fax machine could ever display:http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=buu02549&lc=en#Error396
I hope this helps and thanks for using Fixya! ** If you found this helpful, please leave a great rating so others may benefit from this answer too! **

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The comm error 252 occurs due to,

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This error can be rectified by

  1. Reattempt the fax reception at a later time when line conditions may have improved.
  2. Configure the machine to start reception at a lower speed.
  3. If the local machine successfully received several pages of a larger document, ask the remote user to transmit the document in several smaller parts.
ENJOY! RATE THIS SOLUTION

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I Hope this is good info for you.
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1 Answer

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Hello,

Load the document in the ADF.
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