My sirius radio started giving me a "no antenna" message, in addition to the usual "acquiring signal" message. Although I have worked through every possibility of the antenna being somehow disconnected (it is not) this message seems to come completely at random, but now, more and more frequently...BTW, I keep my unit plugged into its dock and even have a securing screw in it to keep it from moving in and out, so I don't think the dock connection is worn out.
Does the message mean anything besides an actual disconnection of the antenna?
Anything else I can do? The unit is less than a year old.
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The problem is likely the actual connection inside the Starmate. It sounds like you have tried alternate antennas, which can only mean the unit itself has an issue. What has likely happened is the antenna jack inside the radio has come loose and is no longer making a connection, in which case it could be repairable. Otherwise there are plenty of other 12v Sirius receivers compatible with the same connections if you are looking to replace the head unit.
First...you still need a sirius antenna plugged into the device. If you just started using this you may just need to resend the signal. Just call the sirius/xm people and follow the recorded prompts to send a new satellite signal. Then make sure you are parked somewhere that it is receiving a good signal and wait. It could take up to 30 minutes to reset completely.
it could be the connection on the back of the reciever that could be bad. I would call sirius and see if your reciever is under warranty still, if not i can almost garauntee that your tuner antenna input is bad, if your antenna is brand new.
Hi guys!! I am a sirius satellite radio employee and unfortunately, when this happens (usually when the receiver is about 2 years old) the radio is pretty much shot. It is a common problem with the older sportster models, but not so much with the newer one. As the receivers are probably more than a year old, they are now out of warranty and the only resolution is to call us at sirius and say you want to cancel the subscription on the radio. When cancellation is imminent, we will offer to send you a replacement (although it will be a different unit not compatible with you current docking stations) at no cost to you. Sometimes an antenna replacement will actually stop the problem, but it will happen again very shortly afterward, and thus it is only a temp fix to a permanent problem. Hope this helps you out!!
Let me save you $30.00. A new antenna will not help, nor will cleaning the contacts. I just did both of those and it did not help. I have mine in the freezer right now cooling it down. Sirius told me that I should not leave it in the car because it gets to hot. They told me to buy another unit....
Sirius does not stand behind their products, There is no out of warranty repair for their radios, and they do not offer sites for repair. Seems like this is a definite problem with this model. Their solution is to buy a new radio,(with all the new-docking,boombox etc) accessories. also they charge $75.00 to change to the new radio.I liked my sportster 1 because of the FM modulator. It just had to be centrally located and all the radios in my home picked it up(no docking) the new radios require $50.00 docking stations for each stereo location and radio location, unless you bring a boombox everywhere, and the sound isn't the same. I feel there should be a class action lawsuit against Sirius for these reasons and I might look into it. What do all you think?