Question about Iomega MiniMax Desktop - Hard drive - 500 GB - external - Hi-Speed USB - 7200 rpm - buffe

2 Answers

I plug the external HD into the USB port and the HD will show power but the HD will not appear on the computer...no drive is assigned the HD. Thanks, Tim

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  • tjspecht Sep 14, 2010

    Hi,

    1) working okay

    2)Tried all laptop USB ports - no difference

    3) drive not shown in disk management

    4) USB cable is not damaged

    5) restart did not correct problem

    6) Found red x for:

    a. network adpater - 1394 Net adapter

    b. portable devices - nokia 2330c-2


  • tjspecht Sep 14, 2010

    Solution 2



    Hi,

    ...yes I'm using the USB cable. I don't have a fire wire.



    I deleted all the ghost icons in the requested categories, except SCSI and RAID controllers, because I could not find them in the list. And then I ran the USB viewer and uninstalled all devices not connected.



    I then restarted the computer and plugged the Ex HD in, but it still is not appearing on the computer.



    Other questions:

    a. Yes I can use my memory stick and other usb devices on the computer and the Ex Hd does not work on other computers either.

    b. It's not a new HD and it owrked well for some time...one day while I was installing it, it just would not appear on the computer.

    c. It does'nt make a clacking noise...only a simple whirling noise. And it not taken a hit (fall).



    Thxs,

    Tim

  • tjspecht Sep 23, 2010

    Hi Pelu,

    I've been away...thnaks for your last suggestions. I'll see if that route is available...I'm living in Uganda.

    Tim

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  • 516 Answers

This is because there is CD for the EXTERNAL harddisk. You should install that cd after that connect to computer. Then drives will open.

Posted on Sep 14, 2010

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  • Master
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Hi!

Please check the follow:
1) The power cable is connected as will (if applicable).
If using a laptop/notepad - connect it's power cable as well!

2) The USB cable is connected to a REAR USB port on your computer (rather than a front one). Also, try using various rear ports...

3) Enter Computer Management (right click on My Computer/Computer and select Manage); Go to Disc Management; If your drive is shown, it might be partitioned incorrectly or not partitioned as all. Use the Computer Management to partition/assign a letter to the drive.

4) Make sure the USB cable is not damaged; Try using a substantial cable to eliminate this possibility.

5) Fully restart the computer. Connect the USB cable once it's fully loaded again.

6) Check Device Manager for any yellow question marks, exclamation marks or red X's... Report me if you find any.

Waiting for your reply...
Good luck,
Pelu.

Posted on Sep 14, 2010

  • 1 more comment 
  • Ran Kedar
    Ran Kedar Sep 14, 2010

    It might sound like a silly question, but I have to ask... Are you sure you're using a USB cable and not a FireWire (IEEE1394) cable?! Because, according to (6), your FireWire controller is not installed/functioning correctly and it might be the problem...

    If it is a USB cable after all, UNPLUG THE EXTERNAL HDD, then do the following (do it with caution!):
    1) Click Start -> Run.
    2) Type in: cmd
    3) Press Enter.
    4) Type in: set devmgr_show_nonpresent_devices=1
    5) Press Enter.
    6) Type in:
    start devmgmt.msc
    7) Press Enter.
    8) On the Device Manager window, go to View and select "Show hidden devices".
    9)
    Uninstall/delete all devices that are ghosted (have faded icons) and appear under the branches: Universal Serial Bus Controllers, Disk Drives, SCSI and RAID Controllers, System Devices and Other Devices.
    10) Close the Device Manager.
    11) Download USB Device Viewer and unzip it.
    12) Run USBDeview.exe.
    13) Right-click and remove all devices that say "No" under the "Connected" column.
    14) Restart the computer and re-plug the HDD.

    BTW, do any other USB devices work for you? Mass Storage Devices (eg. USB pendrives) as well?

    Best regards,
    Pelu.

  • Ran Kedar
    Ran Kedar Sep 14, 2010

    PS: Few interesting questions:
    Is this a new drive?
    Has it ever worked on your laptop before?
    Does it work on other laptops/PCs??
    Does it make strange noise when it's powered on?
    Did it fell lately?

  • Ran Kedar
    Ran Kedar Sep 14, 2010

    OK... We are progressing a little!
    From your answer, I understand that the problem lies within the HD itself - and NOT related to your computer.

    With that said, it looks like the HD and/or the HD enclosure is damaged.
    If it's still under warranty - send it to repair/replacement.

    If not, it gets a little complicated...
    What you can do is take it apart (i.e. take the HD out of the enclosure) and connect the HD directly to a computer (externally, with a SATA to USB cable and a 4-pins power adapter; or internally, into a PC - easier, cheaper and more reliable actually).



    • If the HD is still unrecognized, your ONLY chance is to take it to a computers lab which specialized in data recovery and ask them to recover your data. I must tell you that it's an expensive process and the price varies, depending on the HD condition. If the data itself isn't important, you'll "only" need to buy a replacement HD, of the same brand and type as the HD you had - as IOMEGA don't make the HDs themselves - and put it back inside the enclosure case.


    • If the HD is recognized, it means that there's something wrong with IOMEGA's enclosure case. You can try send it for repair (I don't know how much will it cost...) - after you put it all together; or use the other settings I've mentioned (SATA to USB cable and a power adapter) instead, to keep using the HD as is.
    Best regards,
    Pelu.

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