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I am sad that the Imate Jama is not providing much use to you. However, it will be a useful one if you are going to explore its functionalities.
Anyhow, in regard with your problem, we cannot do anything with it, the only recommendation I could tell you is to bring your PDA to a service technician to further check the hardware error of it especially the touch screen does not working properly.
Hi, as you upgraded your phone in UAE, maybe you have upgraded a UAE release of firmware. You can do one thing, go to clubimate.com, registeryourself and your phone IMEI. there you will get generic firmware for your JAMA. flash it and it should be working.*
* No Gurantee. Flash yourself only if you are an advanced user.