Question about Yahoo Messenger

2 Answers

When I log on, it says ... "An error occurred while trying to access the socialview plug in" Then it freezes!?!? Can u help?

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  • dmjack_59 Sep 15, 2010

    Many thanks for the advice !! Well, I tried all these steps, but when I try to download YM 10, it appears to go OK - but then its says WINDOWS - NO DISK and Error processing message c0000013 parmeters 75b6bf7c4 75b6bf7c 75b6bf7c ..
    After clicking retry and continue it down loads.
    But then - when I open YM - it comes back with that same original error message - "An error occurred while trying to access the socialview plug in"

    I tried solution 2 from greentech07, but I don't seem to have the options on the connection preferences on my YM??

    Are there any other actions I could take - sorry for all this - but its driving me crazy !!

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I can only guess that you have a Social View plug-in installed and now its corrupt. You cannot load Yahoo Messenger to access the plug-in Manager?

This would mean uninstalling all traces of Yahoo Messenger from your C drive and Registry

Close all other programs while uninstalling, downloading and uploading
Save your Profile folder to CD if you wish to retain your Message Archives
Download Revo - double click on Yahoo Messenger - Use the 'Advanced' mode - Revo will make a Restore Point and then uninstall Messenger using the Messenger uninstall software.
It will then scan your C drive and Registry for all fragments and files that failed to uninstall.
Delete everything it finds
http://www.revouninstaller.com/revo_uninstaller_free_download.html

Download 'ccleaner' and run it through a couple of times,using the factory settings and the 'Analyze' control. This will offer up all the old files in your browser - Clean them all using the 'Run Cleaner' control.
Run the 'Registry' from the left hand toolbar but 'Save' any changes before repairing

http://www.filehippo.com/download_ccleaner/

Re-start your computer

Download Yahoo Messenger from here.

http://www.filehippo.com/download_yahoo_messenger/

Posted on Sep 14, 2010

  • micky dee Oct 09, 2010

    Using Revo should have cleared your registry of all Messenger data - I can only assume you re-started your computer when revo initially run the Yahoo Messenger uninstall program and that message come up, when the Yahoo software finished - but before the Revo Registry scan - Ignoring that command and proceeding with the Revo scan would have resolved the problem. Instead the reinstall includes the original corrupt data

    Options
    1) Uninstall using Revo again

    2) Hold down the Windows key (with the flag) and R together
    type in .....regedit...........and click OK
    > HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Windows > ErrorMode

    Right Click on the ErrorMode text and Modify the value from 0 to 2

    3) Clear your Yahoo Messenger Cache
    http://help.yahoo.com/kb/index?page=cont...

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Click the "Messenger" menu in Yahoo! Messenger and select "Connection Preferences."
2. Enable the "Firewall with no proxies" option.
3. Select the correct Internet connection type and country from the pull-down menus.
4. Click the "OK" button at the bottom of the window.
5. Yahoo! Messenger will ask you if you want to sign in again with your new proxy settings. Click the "OK" button.
6. Enter your Yahoo! ID and password and click the "Sign In" button.

The above configuration works in most situations. (However, if you connect in this way, you won't be able to use the Voice feature.) If this configuration doesn't work, follow these steps:

1. Click the "Messenger" menu in Yahoo! Messenger and select "Connection Preferences."
2. Enable the "No network detection" option and then click the "OK" button at the bottom of the window.
3. Yahoo! Messenger will ask you if you want to sign in again with your new proxy settings. Click the "OK" button.
4. Enter your Yahoo! ID and password and click the "Sign In" button.

If neither of the above options work, you're probably behind a firewall or proxy server that requires you to enter its address. Follow these steps:

1. Click the "Messenger" menu in Yahoo! Messenger and select "Connection Preferences."
2. Enable the "Use proxies" option.
3. Enter your firewall or proxy server's address and port number. Contact your network administrator (if you're at work), or your Internet service provider (if you're at home) to determine the correct firewall and proxy settings.
4. Click the "OK" button at the bottom of the window.
5. Yahoo! Messenger will ask you if you want to sign in with your new proxy settings. Click the "OK" button.
6. Enter your Yahoo! ID and password and click the "Sign In" button. download registry cleaner reg in out to solve the problem

If you try all of the steps above and Yahoo! Messenger still can't connect, contact your network administrator, Internet Service Provider (ISP), or the person who initially set up your computer to ensure that your firewall and/or proxy settings are correct.

Posted on Sep 14, 2010

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