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Ref: Motorola DCH3200 Problem with channel input. When I enter three digit input, the response is painfully slow and the result is a wrong channel. For instance, when I enter 702 on the remote control, the receiver does not record 02 after 7 and plays channel 7. need help.

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Unplug the comcast digital box and wait 20 seconds or so, then plug it back it. I had the same problem and was given this solution and it worked. NOTE: the program guide will require at least 24 hours to "fill up" again. I was told that the problem is that the cpu in the digital box gets overloaded and needs to be rebooted/reset.

Hope this works for you

Posted on Oct 18, 2010

  • AndyB May 22, 2011

    Thanks, Daphne99....Thought the batteries in the remote were dying (until I saw that cursor/navigator on the box itself exhibited the same glacial rate when changing channels (as well as tantrys' problem of not being able to punch in a 3 digit channel)...Motorola's installation- and user guides are not much help in their section on troubleshooting...Hey, you saved me the trouble of calling Comcast.....I'm happy to say that, at least in my case, the program guide "refilled up" within about 10 minutes rather than 24+ hours. Thanks again.

  • AndyB May 22, 2011

    A quick follow-up....Afraid I have to backtrack on the "fill up" time......Did the reset 5/22/11 around 5:40 PM, saw programming available on MOST channels, but only up to 10PM, after which programs are "to be announced", and couldn't scroll past 11PM....Guess I gotta be patient.

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